Are there any items that cannot be returned?

Asked 2 years ago
Brookstone typically has a return policy that allows customers to return most items within a specified period after purchase. However, certain items may not be eligible for return. These commonly include opened and used items, personalized or custom-made products, and items that have been damaged or modified after purchase. Additionally, some categories of products, such as health and personal care items, may be excluded from returns for hygienic reasons. It is important for customers to carefully review the return policy provided at the time of purchase or on brookstone.com for specific details regarding return eligibility, including any potential exceptions. If you have a specific item in mind, checking the current return policy on their website is a practical resource to find precise information.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 28, 2025

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