Do I need any special software or equipment for online counseling?

Asked 2 years ago
Online counseling through BetterHelp does not usually require any special software or equipment. Participants generally need a device with internet access, such as a computer, tablet, or smartphone. Most devices come pre-installed with the necessary software, including web browsers or applications that facilitate communication and video conferencing. It is important to ensure that the chosen device has a working microphone and camera if video sessions are preferred, as this can enhance the overall experience during counseling sessions. Additionally, users should have a reliable internet connection to reduce disruptions during counseling. The BetterHelp platform is designed to be accessible and user-friendly, making it easy for individuals to engage in counseling sessions without needing advanced technical skills. For specific technical requirements or recommendations, it may be helpful to refer to the relevant section on the BetterHelp website for more details.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 19, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact BetterHelp.com?

If you need to talk to BetterHelp.com customer service, now that you have the answers that you needed, click the button below.
Contact BetterHelp.com

BetterHelp.com

Find a list of many popular BetterHelp.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
BetterHelp.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!