Are there any limitations on therapy sessions through BetterHelp?

Asked 5 months ago
BetterHelp offers flexible online therapy options, but there are some limitations to consider. Clients typically communicate with their therapists through messaging, live chat, phone calls, or video sessions. While there is no fixed limit to the number of messages a client can send to their therapist, the live sessions are generally scheduled based on the client's subscription plan. This means that the frequency of live therapy sessions may be limited to a certain number per week or month, depending on the plan selected. It is also important to understand that BetterHelp is designed as a supplement to, rather than a replacement for, in-person therapy, particularly in cases of severe mental health issues. The platform does not provide crisis intervention or emergency services, which means individuals in need of immediate help should seek local emergency assistance or contact a crisis hotline. Clients may want to check the terms of service and subscription details on the BetterHelp website for specific information about the limitations of their therapy plan, as this can help set realistic expectations for their therapy journey.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 19, 2025

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