Bank of America Customer FAQ

Customers can easily transfer money online using the mobile banking app and online banking. The Bank of America app or online banking option allows customers to transfer money online. These transfers can occur through Zelle which allows customers to transfer money from one account to another or to other financial institutions. Zelle can also be used as a stand-alone app. Customers are able to complete transfers without paying fees. Bank of America and Zelle make it easy and convenient for customers to transfer money online. Transfers can be person to person or for bill payments. Zelle supports debit cards and checking and savings accounts. Another benefit of using Zelle with Bank of America is higher transfer limits. Although the amounts will vary according to the customer, transfer limits are usually as much as $2,500 per day.

To transfer money from your Bank of America account to your Wells Fargo account, you can use several methods such as online transfers, wire transfers, or writing a check. For online transfers, log in to your Bank of America online banking account, select the transfer option, and enter your Wells Fargo account details. Ensure you have the routing and account number for your Wells Fargo account. For wire transfers, follow Bank of America's specific guidelines for initiating a wire. Always check for any fees associated with these methods.

No, once an external transfer has been initiated and is processing, it cannot be canceled. It's important to review the transfer details before confirming the transaction. If you need to make changes, you may need to wait until it completes and then initiate a new transfer.

To delete a payee from Bill Pay, log in to your online banking account. Navigate to the Bill Pay section and select "Manage Payees." Find the payee you want to delete, and there should be an option to remove or delete them. Confirm the action, and the payee will be deleted from your list.

To change your phone number in Bank of America, first sign in to Online Banking. You'll need your Online ID and Passcode. Once logged in, navigate to your Profile page, where you'll find a section for Contact Info. Here, you can edit your phone numbers. After entering your new phone number, you might need to verify this change. Bank of America could require you to confirm this change by sending you a verification code either to your old number or your email address on file. Once you verify, your new phone number will be updated. Please remember that it's important to keep your contact information up to date to avoid any issues with your account.