In a nutshell: To request a refund from StubHub, log into your account, find the order in question, and contact customer support. Provide clear details, order number, and
Mistakes happen. Maybe your event was canceled, you got charged twice, or you simply didn’t receive the tickets you paid for. If you're stuck with a StubHub charge you believe shouldn't be there, you’re not alone. The good news is, StubHub has a process for requesting a refund. This guide walks you through each step, starting with logging in and ending with how to follow up with customer support if needed. The process is simple once you know where to go and what to say. Read on to get your money back fast and with less stress.
Open your browser and type www.stubhub.com in the address bar. Press enter to access the official site. Make sure you are not using a third-party lookalike site.
Click “Sign In” in the top right corner of the homepage. Enter your registered email address and password. If you forgot your password, click “Forgot Password” and follow the prompts to reset it.
Once logged in, click your name in the top right corner. Then select “My Tickets” or “Orders” from the dropdown menu. This will show a list of your recent purchases.
Find the event or order that includes the charge you want refunded. Click on the order to open the full details. Review the status of the order to confirm the issue; was the event canceled, was there a duplicate charge, or did you never receive the tickets?
Scroll down and look for any notes StubHub may have added to the order. For canceled events, StubHub often issues credits by default. If you prefer a cash refund, check if you're eligible. You can also visit StubHub’s FanProtect Guarantee page for more information.
On the order page, click the “Need Help?” or “Contact Us” link. This opens StubHub’s customer support center. If available, use the virtual assistant or chatbot to explain the problem.
You can usually reach StubHub by chat, email, or https://gethuman.com/phone-number/StubHubphone. Chat is often the fastest. If you prefer to talk to a person, select the phone option and note the hours of availability.
When speaking to an agent or typing into the chatbot, explain the problem in simple terms. Example: “I was charged for an event that was canceled. I’d like a refund instead of a credit.” Include the order number for quicker service. After your request is submitted, StubHub will review the issue. They may ask for additional information or send an update by email. Refunds can take 5 to 10 business days to process once approved. If it doesn’t arrive in 10 business days, reach back out to customer service with your case number.
Getting a refund from StubHub involves logging in, finding the correct order, and reaching out to customer support. Before starting the process, it’s smart to collect receipts, ticket emails, screenshots, or any communication that may help prove your case. Also, note down dates, times, and names of agents you speak with. Make sure you check the event status and StubHub’s policy before making the request. Use the contact options on the site to clearly explain your issue and provide any needed details. Once approved, your refund will be sent back to your original payment method.
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