In a nutshell: If you've lost your Boost Mobile phone or suspect it's stolen, act swiftly. Start by visiting the Boost Mobile website and navigate to the "Support" section. Use the search feature to find information on “Lost or Stolen Device.” Follow the prompts on that page for guidance.
Losing your Boost Mobile phone or discovering it's been stolen can feel frustrating. Act quickly to track it or contact the company, if necessary. Read the information below to determine what steps you should take.
Visit the Boost Mobile website.
Find the Boost Mobile menu on the homepage. You'll see it in the upper-right corner of the website. It's represented by three stacked lines to the right of the shopping cart icon.
Click on the horizontal lines to expand the Boost Mobile menu.
Find the "Support" link. It's toward the bottom of the menu below "Activate" and above "EN."
Click on the "Support" link. This will take you to the "Boost Mobile Support" page.
Find the Boost Mobile search feature. It's represented by a small magnifying glass icon. You'll spot it at the top-right of the "Boost Mobile Support" page.
Click on the magnifying glass icon. This will cause the search feature and your phone's keyboard to pop up.
Type "Lost or Stolen" in the search bar, but don't press the return button on your phone's keyboard.
The first option that appears after you type "lost or stolen" should say "Lost or Stolen Device." Click on it when you see it. This will take you to the "Lost or Stolen Device" page.
Read the information on the "Lost or Stolen Device" page. If you still need assistance, please proceed to the next step.
It's a good idea to reach out to Boost Mobile customer support if you discover your phone was lost or stolen. They can assist you with the process, including telling you what you need to do next and noting your account with the appropriate information.
There are a few ways to prepare for your phone call to Boost Mobile. Start by borrowing a cell phone. This allows you to easily call the company directly. When you call, you should put the cell phone on speaker, making it simple to converse with the representative. Take notes during the conversation, including the representative's name. It's also important to jot down the result of your phone call, such as what the representative tells you, and what actions you should take to track your phone.
It's important to act quickly when your Boost Mobile phone gets stolen or lost, especially if you weren't able to track your phone. A Boost Mobile representative can recommend what you should do next to rectify the situation.
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