A:Press 1, then enter the selection for your phone provider. You must choose a phone carrier in order to proceed.Our free phone can also navigate phone menus to get a live human at ZTE for you.
Q:
Does ZTE offer 24 hour customer service?
A:Not at this number; hours here are 9am-9pm CST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ZTE below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ZTE phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then enter the selection for your phone provider. You must choose a phone carrier in order to proceed.
What are the hours and when should I call?
ZTE operates the call center for this 877-817-1759 phone number 9am-9pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ZTE call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ZTE phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ZTE staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ZTE is Tuesday.The most busy day to call is Friday, which averages 267% more phone calls by comparison.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call ZTE is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ZTE staffs the call center well on Tuesday.
Why Customers Call ZTE
If you have time to do a bit of reading before you call ZTE, we recommend you read over some of our problem-specific articles.
ZTE is a global technology company specializing in telecommunications equipment and solutions. Founded in 1985, ZTE has grown to become one of the leading providers of integrated communication solutions for customers in over 160 countries. The company offers a wide range of products including mobile devices, network infrastructure, and cloud computing services. ZTE is committed to innovation in the telecommunications industry and holds numerous patents for its technological advancements. With a focus on research and development, ZTE invests heavily in cutting-edge technologies such as 5G, artificial intelligence, and the Internet of Things. By providing innovative and reliable solutions, ZTE aims to enable people and businesses to connect and thrive in the digital era.
ZTE is headquartered in Shenzhen, Guangdong, China. Shenzhen is a major city located in the southern part of China's Guangdong Province. Known for its rapid economic growth, Shenzhen has become a leading global technology hub, making it an ideal location for ZTE's headquarters. Being based in Shenzhen allows ZTE to be at the forefront of innovation and take advantage of the city's infrastructure and resources. This strategic location enables ZTE to foster collaborations within the vibrant tech ecosystem, attracting talent and facilitating efficient operations. With its headquarters in Shenzhen, ZTE is able to leverage the city's dynamic business environment and contribute to the development of the global telecommunications industry.
ZTE offers a wide range of products in the telecommunications and information technology sectors. Our diverse product portfolio includes smartphones, tablets, smartwatches, and other mobile devices, designed to meet every customer's unique needs. In addition to consumer electronics, we also provide solutions for network infrastructure, including routers, switches, optical transmission products, and 5G equipment. Our company is committed to innovation and constantly strives to optimize user experiences and connectivity. Whether you are looking for cutting-edge mobile devices or robust network solutions, ZTE has a product that will cater to your requirements, ensuring seamless communication and enhanced technological capabilities.
Click the link above to get answers to just about any ZTE customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call ZTE is extracted from issues that customers have reported to GetHuman.
This is ZTE's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ZTE agent. This phone number is ZTE's best phone number because 3,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-817-1759 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call ZTE first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, ZTE has 1 phone number. It's not always clear what is the best way to talk to ZTE representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ZTE. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ZTE. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.