Toll-free · 24 hours, 7 days · Press 0 at first menu, Next Say "Representative", Then just hold on the line. · Are you calling as a member, provider, or pharmacy? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Keep pressing until it asks which customer service group you need, then press 1. · If you are a member, say "member" or press 1. If you are a doctor, say "doctor's office" or press 2. If you are a pharmacy, say "pharmacy" or press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CVS Caremark below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CVS Caremark phone number to document the phone system.
Here is how our research team describes the way the CVS Caremark phone system greets you: If you are a member, say "member" or press 1. If you are a doctor, say "doctor's office" or press 2. If you are a pharmacy, say "pharmacy" or press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Customer service"
Below are some clips we've found from CVS Caremark's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
If you are a member, say member or press one.
If you are calling from a doctor's office, and need help with a prior approval, say doctor's office or press two."
Excerpt from a call with CVS Caremark
Thursday, January 18, 2024 9:20 PM
They may need the phone number on your account
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
I don't recognize the phone number you are calling from."
Excerpt from a call with CVS Caremark
Tuesday, February 6, 2024 11:00 PM
They may ask you to enter information with the dial pad
"Let's try again. To help you in the best possible way, you can enter the phone number for your account using your keypad."
Excerpt from a call with CVS Caremark
Thursday, March 14, 2024 8:15 PM
They may ask you to say or enter information
"Thank you for calling CVS Caremark Press services for Ferguson.
For quality purposes, this call may be monitored or recorded.
To help you in the best possible way, I'll need to know who you are.
Are you a member, a doctor, or a pharmacist?
K. Thank you. Now what's the phone number for the account that you're calling about?
To help you in the best possible way, please say or enter the phone number for your account."
Excerpt from a call with CVS Caremark
Thursday, March 14, 2024 8:15 PM
The first phone menu
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
To help you in the best possible way, I'll need to know who you are you a member, a doctor, or a pharmacist?
Please tell me, are you a member?
A doctor, or a pharmacist?
Let's try again.
Please tell me who you are. You can say member or press one.
Or you can say doctor or press two.
Otherwise, if you're a pharmacist, you can say that or press three."
Excerpt from a call with CVS Caremark
Tuesday, February 27, 2024 10:23 PM
What are the hours and when should I call?
CVS Caremark operates the call center for this 866-561-5344 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 424 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CVS Caremark call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CVS Caremark phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CVS Caremark staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CVS Caremark is Sunday.The most busy day to call is Friday, which averages 291% more phone calls by comparison.Again, this is based on a sample of 424 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
I need to get the updated shingles shot, but I'm not sure if my insurance is going to cover it or how they will cover it. I know that sometimes my vaccines are covered with my prescription coverage and I have to get them at the pharmacy for them to be covered. Thus, I figured I would call CVS Caremark and see what they had to say. This could potentially save me time and trouble sitting at the pharmacy while they attempted to figure it out. I've been in that position before so I'd prefer not to be again.
When I first called, a recorded agent stated, "Thank you for calling CVS Caremark prescription services. To help you in the best possible way, I’ll need to know who you are. Are you a member, doctor, or pharmacist?" I answered that I was a member, and then it said, "Thank you, now what’s the phone number associated with the account you are calling about?"
Next, it asked me what I was called about, and I answered, "New shingles vaccine," It then said, "Okay, vaccines. One moment. What’s your member ID? If you need a little extra time to get the number, please say wait a minute." I didn't have my user number with me, so I said I didn't have it and then it said, "Let’s try another way, please say or enter a recent prescription number." I didn't have it either, but then the recorded agent said, "Let me transfer you to someone who can help. Please have your member ID or prescription number available so that we can help you. If you would like to speak with an agent, please continue to hold." It took about half a minute and then a very delightful agent named Stephanie picked up. She spoke clear English and was upbeat and very easy to talk to.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call CVS Caremark
If you have time to do a bit of reading before you call CVS Caremark, we recommend you read over some of our problem-specific articles.
CVS Caremark accepts various payment methods to make your experience convenient. You can pay using major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept debit cards with the Visa or MasterCard logo. Flexible spending account (FSA) and health savings account (HSA) cards are also accepted, making it easier to use your pre-tax dollars for eligible purchases. Additionally, we welcome personal checks and money orders as alternative payment options. If you prefer contactless or digital payments, you can use Apple Pay, Google Pay, or Samsung Pay at our stores. At CVS Caremark, we prioritize accessibility and strive to accommodate a wide range of payment preferences for a seamless and hassle-free experience.
The CVS Caremark mail service pharmacy is a convenient way to receive prescription medications by mail. It is a service provided by CVS Caremark, a leading healthcare company. When you choose to use the mail service pharmacy, your prescriptions are filled and then delivered directly to your home or desired location. This eliminates the need for traditional in-person visits to a pharmacy, saving you time and hassle. The service is available to all Caremark members, including those with chronic conditions or regular prescription needs. The mail service pharmacy also provides access to specialty medications, including those for complex conditions, ensuring you have access to the medications you need. With the CVS Caremark mail service pharmacy, you can easily manage your prescriptions while enjoying the convenience of home delivery.
Yes, customers can use their CVS Health ExtraCare card with CVS Caremark. The CVS Health ExtraCare card is a loyalty program that offers various benefits, such as earning ExtraBucks rewards and receiving personalized coupons. When participating in CVS Caremark, which is the pharmacy benefits manager for CVS Health, customers can leverage their ExtraCare card to access additional savings and rewards. By using their ExtraCare card, customers can earn ExtraBucks rewards on eligible prescription and healthcare purchases through CVS Caremark. These rewards can be used towards future purchases in-store or online. Therefore, customers can seamlessly integrate their ExtraCare card with the benefits provided by CVS Caremark for a more comprehensive and rewarding healthcare experience.
Click the link above to get answers to just about any CVS Caremark customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CVS Caremark, and their purpose. Are any of these similar to the reason you are trying to call?
Prescription inquiry: "I'm calling to talk to him about one of my prescriptions."
- From a call lasting 9m 50s , Nov 12, 2024 11:14 PM
Prescription refill denied: "I got a letter in the mail yesterday from CVS Caremark saying that my doctor denied the prescription refill."
- From a call lasting 15m 54s , Oct 28, 2024 8:37 PM
Inquiring about insurance details: "I wanna know what my ID number is."
- From a call lasting 24m 13s , Oct 14, 2024 8:40 PM
Information about why customers call CVS Caremark is extracted from issues that customers have reported to GetHuman.
Some customer service teams, like that of CVS Caremark, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- CVS Caremark customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CVS Caremark's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS Caremark agent. This phone number is CVS Caremark's best phone number because 40,794 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-561-5344 include Preauthorization, Mail delivery, Re-order prescription, Lost card and other customer service issues. The CVS Caremark call center that you call into has employees from Pennsylvania, Ohio, Arizona and is open 24 hours, 7 days according to customers. In total, CVS Caremark has 3 phone numbers. It's not always clear what is the best way to talk to CVS Caremark representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CVS Caremark. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CVS Caremark. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
