Wells Fargo Online Banking

Phone Number & Getting a Rep

Wells Fargo Online Banking number

800-956-4442
Toll-free·Calls Online Banking·See main phone number & contact info
Q:

How do I talk to a human at this Wells Fargo number?

A:Say "Other Options", then "Customer Service" until transferred
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Wells Fargo Online Banking?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All Wells Fargo customer service contact information

This is the #2 most popular Wells Fargo phone number out of 7. Click above to go back to the main customer service number and other contact information, including Wells Fargo email addresses, twitter handles, and live chat options.

More Wells Fargo Customer Phone Numbers

General Banking

800-869-3557
Main phone number · Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Small Business Accounts

800-225-5935
Toll-free · Mon-Sat 11am-7pm, Sun 9am-10pm EST · Press 0 at each prompt. For Small Business Clients. · To get started, say "My voice is my password, please verify me."

Personal Accounts

800-869-3557
Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Wells Fargo Advantage Funds

800-222-8222
Toll-free · Mon-Fri 8am-5pm CST · Sales line for Wells Fargo Advantage Funds · All Spring Global - To access your account online, press 1. To use our automated system, press 2. For tax-related or year-end entry statements, press 3. For recent account inactivity notice you received, press 4. For recent mailings regarding shareholder accounts, press 5. For all other inquiries, press 6.

Credit Card Services

877-805-7744
Toll-free · 24 hours, 7 days · Press 0# at the menu options (got that from this site, not sure if it helped), then when asked to enter account number, do nothing. After 4 or so times it forwards you to a human · To get started, say your card number or enter it followed by pound.

Credit Card Dispute

800-390-0533
Toll-free · 24 hours, 7 days · Direct to a human · Claims Assistant Center - To get started, say "My voice is my password, please verify me."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Wells Fargo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Other Options", then "Customer Service" until transferred
Here is how our research team describes the way the Wells Fargo phone system greets you: To get started, say "My voice is my password, please verify me."
Below are some clips we've found from Wells Fargo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Welcome to Wells Fargo online. This call may be monitored or recorded. Is the with To get
To better assist you, I'll need your account number first.
Say or enter your account or card number."
Excerpt from a call with Wells Fargo
Sunday, June 23, 2024 5:20 PM

The first phone menu

"Welcome to Wells Fargo online. This call may be monitored or recorded. To get started, say your account or card number or enter it followed by pound. Sorry. To get started, say your account or card number or enter it followed by pound. To get started, say your account or card number or enter it. Followed by pound. I'm sorry. I'm having trouble. Please tell me if this is regarding a purse or business account. Please say personal or business.
Sorry. I didn't hear you. To speak with a banker, say banker or press zero.
Please say personal or press one or say business or press two."
Excerpt from a call with Wells Fargo
Tuesday, July 2, 2024 9:52 PM

What are the hours and when should I call?

Wells Fargo operates the call center for this 800-956-4442 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 133 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wells Fargo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wells Fargo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wells Fargo is Monday. The most busy day to call is Wednesday, which averages 56% more phone calls by comparison. Again, this is based on a sample of 133 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Wells Fargo is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wells Fargo staffs the call center well on Monday.

Why call this Wells Fargo number?

Below is a sample of recent calls to Wells Fargo, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 4m 32s , Aug 20, 2024 2:51 PM
: ""
- From a call lasting 34s , Aug 14, 2024 9:45 PM
: ""
- From a call lasting 1m 38s , Aug 2, 2024 7:28 PM
: ""
- From a call lasting 6m 19s , Jul 31, 2024 11:51 AM
Transfer to non-Wells Fargo account: "The reason for my call is because I am trying to transfer some money from my Wells Fargo account to a non Wells Fargo account."
- From a call lasting 10m 42s , Jun 21, 2024 9:31 PM
Clarifying availability of transferred funds: "Can you check on that for me, please? That's all I need."
- From a call lasting 20m 12s , Jun 13, 2024 11:44 PM

Calling this Wells Fargo Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 20, 2023

Calling Wells Fargo's customer service number was a fairly easy and straightforward experience, but it requires you to be an existing customer to use the service properly. When I called, I was told that the system recognized my number, and needed to have me enter in my Social Security number to verify my identity.

Being a legitimate customer, I was able to do so. I was then asked for my PIN number, and entered that as well. That took me to the main menu, where I was asked to provide the reason why I was calling. I first said account balance and was told how much money I have available in my account. Following that, I had a specific question about my account, so I asked to be connected to a representative.

After about two minutes, I was connected with a representative, who asked how he could assist me. I told him that my debit card was soon due to expire, but I would not be at my home address to receive my new one when it would expire. He said that was not an issue; I could simply provide the address where I could be reached and Wells Fargo would ship my new card there when the time came.

I gave him my temporary address and asked how the card would work during the month it was set to expire. He said that during that month, I could continue to use the card as normal until my new debit card arrived, as my debit card would not expire until the next month began.

I also asked him if I needed to make a note in my account that I would be traveling in case any odd purchases showed up on my account. He said it was not necessary, but he could throw a note into my file just to give me peace of mind. With no other questions, I thanked him for his time and assistance. He thanked me for calling Wells Fargo and ended the call.

Overall, I was impressed by the service I received from Wells Fargo on this call. The representative was friendly and helpful and projected knowledge of the available services. I had no issues explaining what I needed to have done, and I left the call feeling like all of my concerns had been properly addressed.

The menu was not quite as helpful, although I was eventually able to get the assistance that I needed. I do like that you can ask to speak to a representative at any time, but I don't prefer that naming a service doesn't take you right to a representative who can help. Overall, there are more positives than negatives when calling, and I will continue to use this number when I need banking assistance. However, if you are not a Wells Fargo customer, this number won't be much use for you.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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