Wells Fargo Credit Card Dispute

Phone Number & Getting a Rep

Wells Fargo Credit Card Dispute number

800-390-0533
Toll-free·Calls Credit Card Dispute·See main phone number & contact info
Q:

How do I talk to a human at this Wells Fargo number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Wells Fargo Credit Card Dispute?

A:The average hold time is 14 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All Wells Fargo customer service contact information

This is the #7 most popular Wells Fargo phone number out of 7. Click above to go back to the main customer service number and other contact information, including Wells Fargo email addresses, twitter handles, and live chat options.

More Wells Fargo Customer Phone Numbers

General Banking

800-869-3557
Main phone number · Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Online Banking

800-956-4442
Toll-free · 24 hours, 7 days · Say "Other Options", then "Customer Service" until transferred · To get started, say "My voice is my password, please verify me."

Small Business Accounts

800-225-5935
Toll-free · Mon-Sat 11am-7pm, Sun 9am-10pm EST · Press 0 at each prompt. For Small Business Clients. · To get started, say "My voice is my password, please verify me."

Personal Accounts

800-869-3557
Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Wells Fargo Advantage Funds

800-222-8222
Toll-free · Mon-Fri 8am-5pm CST · Sales line for Wells Fargo Advantage Funds · All Spring Global - To access your account online, press 1. To use our automated system, press 2. For tax-related or year-end entry statements, press 3. For recent account inactivity notice you received, press 4. For recent mailings regarding shareholder accounts, press 5. For all other inquiries, press 6.

Credit Card Services

877-805-7744
Toll-free · 24 hours, 7 days · Press 0# at the menu options (got that from this site, not sure if it helped), then when asked to enter account number, do nothing. After 4 or so times it forwards you to a human · To get started, say your card number or enter it followed by pound.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Wells Fargo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Wells Fargo phone system greets you: Claims Assistant Center - To get started, say "My voice is my password, please verify me."

What are the hours and when should I call?

Wells Fargo operates the call center for this 800-390-0533 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 17,645 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wells Fargo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wells Fargo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wells Fargo is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 17,645 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Wells Fargo is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wells Fargo staffs the call center well on Friday.

Calling this Wells Fargo Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 13, 2023

There are many reasons to call Wells Fargo's customer service number. Current customers might call to ask questions about their accounts or get help with online banking. Someone purchasing a home may want to know about the bank’s mortgage loans.

A consumer planning to open a new account may have questions about free checking or high-yield savings accounts. I called the Wells Fargo 800-390-0533 customer service number to find out if they offer a free checking account and if a free account requires a customer to maintain a specific balance.

An automated voice response system answered my call with a welcoming greeting, offered an option to hear the information in Spanish, and told me the call might be monitored.

Next, the system asked me to say my card number or enter it. I replied that I didn’t have a card number, and the voice said to hold and it would transfer me. However, before transferring my call, it said if I wanted written communication from Wells Fargo in compliance with the Americans with Disabilities Act, I should let a representative know. 

Next, the voice said, "Welcome to Wells Fargo Claims Assistance Center," which was not what I was seeking. Shortly after, a human answered, welcomed me to the Claims Assistance Center, and asked for my card number. When I told him why I was calling, he transferred me to what I thought would be a person I could speak to. However, an automated voice began talking and stated, “For account access or questions, say the account or card number or enter it." I could also say, “Other options,” which I did.

The automated voice gave me some options to choose from, including opening a new account, and when I made that choice, the voice said it would transfer me to a representative. While I waited, some music played briefly, and then, the voice returned, telling me if I wanted to open a new account to apply at WellsFargo.com or visit a local branch. It also said I could call a branch and make an appointment. After hearing that information, I heard a disconnect tone, meaning the system hung up.

This customer service line did not help me much because I wanted to speak to a customer service representative about the company's checking accounts. While I did have a temporary encounter with a human, this number was specifically for claims assistance.

I assumed I would speak to another person when the individual transferred me, but instead, my call went back to the automated voice. Ultimately, the automated system referred me to the website or branch for help.

In my opinion, I didn't need to spend over four minutes mostly listening to an automated system that, in the end, referred me to a website or branch. I think the system could have provided that information to me within seconds of answering the call.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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