WalMart Contact Lens Customer Service

Phone Number & Getting a Rep

WalMart Contact Lens Customer Service number

800-741-5367
Toll-free·Calls Contact Lens Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this WalMart number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-11pm, Sat 9am-9pm, Sun 12pm-7pm EST. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to WalMart Contact Lens Customer Service?

A:The average hold time is 15 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.

All WalMart customer service contact information

This is the #5 most popular WalMart phone number out of 5. Click above to go back to the main customer service number and other contact information, including WalMart email addresses, twitter handles, and live chat options.

More WalMart Customer Phone Numbers

Customer Service

800-925-6278
Main phone number · Toll-free · 24 hours, 7 days · Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service" · For orders, online pickup, or delivery, press 1. For locations and hours of any Walmart or Sam's Club, press 2. Store experience, gift cards, or credit cards, press 3. If you are a current or former associate, press 4.

Walmart.com Customer Service

800-966-6546
Toll-free · 24 hours, 7 days · Press 2, then 1, then 3, then 2 then 6 · What can we help you with?

Gift Card Support

800-411-7942
Toll-free · Mon-Fri 7:30am-5pm CST · Calling this WalMart number should go right to a real human being · Questions about your personal gift cards, press 1. All other services, press 2.

Contact Lens Local/ International Customer Service

614-534-1996
Mon-Fri 8am-11pm, Sat 9am-9pm, Sun 12pm-7pm EST · Calling this WalMart number should go right to a real human being · If you are calling regarding contact lenses, press 1. For all other calls, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this WalMart phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the WalMart phone system greets you: If you are calling regarding contact lenses, press 1. For all other calls, press 2.

What are the hours and when should I call?

WalMart operates the call center for this 800-741-5367 phone number Mon-Fri 8am-11pm, Sat 9am-9pm, Sun 12pm-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 19,181 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WalMart phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WalMart staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call WalMart is Monday. The most busy day to call is Friday. Again, this is based on a sample of 19,181 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call WalMart is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that WalMart staffs the call center well on Monday.

Calling this WalMart Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 17, 2023

Upon calling this number, I was connected with the WalMart Contacts line. I was then presented a menu of options, which included connecting to a lens specialist or the general WalMart customer service line for all other types of inquiries. The system warned me that the lens specialists would be unable to assist me with in-store or web-based orders.

Popular reasons someone may call this line include getting information about contact lenses and placing an order for them. This line can also provide support with contact lens orders that were made over the phone, including providing refunds and assisting with tracking. 

If you call this number after hours, you'll be directed to call back during regular business hours, which are 6 a.m. to 11 p.m. Monday to Friday. On weekends, the contact lens center is open 9 a.m. to 9 p.m. on Saturday and 12 to 7 p.m. on Sundays. I wasn't given the option to leave a message or leave my number for someone to call me back. 

When I pressed the button to connect with a contact lens specialist, I was told that my call would be recorded for training and quality assurance. After only a few seconds listening to this recording, my call was answered. The person on the other end of the line spoke clearly and was easy to understand — it seemed like they were based locally. The agent's tone was pleasant and they provided very helpful advice. 

I asked several questions about the types of contact lenses available and whether they would be suitable for my personal needs. The lens specialist was able to tell me what kind of lenses were available for my prescription. I also got clear answers about what colors and lens wear lengths would be appropriate. The answers came quickly and didn't seem scripted; the representative seemed to be genuinely knowledgeable about the products on offer.

Next, I asked about pricing and whether there were any promotions available to me. Not only was I informed about a 2 for 1 eyewear sale, but was reminded to check back in the future to learn about upcoming Black Friday sales. Overall, it was easy to get the answers I needed when I called this line. I got lots of information about the types of contacts that would suit me best as well as how to order and maintain them, and it took only about 5 minutes to do so. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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