A:Not at this number; hours here are Mon Fri 7am-8pm EST.The least busy day is Monday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for W-2 eXpress below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this W-2 eXpress phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 4
Below are some clips we've found from W-2 eXpress's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling the work number and customer service line.
Work number For instructions in English, say English or press one.
If you are an individual and would like an employment data report for yourself, press or say one."
Excerpt from a call with W-2 eXpress
Tuesday, September 24, 2024 7:01 PM
What are the hours and when should I call?
W-2 eXpress operates the call center for this 800-996-7566 phone number Mon Fri 7am-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 607 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the W-2 eXpress call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this W-2 eXpress phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like W-2 eXpress staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call W-2 eXpress is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 607 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call W-2 eXpress is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that W-2 eXpress staffs the call center well on Monday.
Why Customers Call W-2 eXpress
If you have time to do a bit of reading before you call W-2 eXpress, we recommend you read over some of our problem-specific articles.
Yes, users can access previous year's W-2 forms on W-2 eXpress. Our platform allows easy accessibility of W-2 forms from prior years for your convenience. By logging into your W-2 eXpress account, you can access and download your past W-2 forms as needed. Our user-friendly interface enables a hassle-free process to retrieve and view your historical W-2 information. Whether you need to refer to previous tax years for personal records or for filing purposes, W-2 eXpress has you covered. Store and access your past W-2 forms with ease, ensuring the information you require is always at your fingertips.
Yes, you can receive your W-2 forms electronically through W-2 eXpress. W-2 eXpress offers the convenient option of receiving your W-2 forms digitally. By selecting the electronic delivery option, you will receive an email notification once your W-2 forms are available for viewing or printing. These electronic forms are identical to the paper versions, so you can easily access and download them whenever needed. This secure and efficient method eliminates the need for physical delivery and reduces the risk of documents getting misplaced or lost. W-2 eXpress ensures a hassle-free experience, allowing you to quickly access and manage your W-2 forms electronically, anytime, anywhere.
No, once you leave your job, you will no longer have access to your W-2 forms on W-2 eXpress. W-2 eXpress is an online service provided by many employers to allow their current employees to view and download their W-2 forms for tax purposes. The service is only accessible to active employees who have a valid login. If you leave your job, it is important to ensure you have obtained all necessary tax documents, including your W-2 form, before your departure. It is recommended to inform your employer of any address changes to ensure your W-2 form is delivered to the correct location. Keep all important tax documents in a secure location to assist with your tax filing obligations.
Click the link above to get answers to just about any W-2 eXpress customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call W-2 eXpress is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- W-2 eXpress customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is W-2 eXpress's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a W-2 eXpress agent. This phone number is W-2 eXpress's best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-996-7566 include and other customer service issues. Rather than trying to call W-2 eXpress first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, W-2 eXpress has 1 phone number. It's not always clear what is the best way to talk to W-2 eXpress representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for W-2 eXpress. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like W-2 eXpress. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.