TracFone Wireless Corporate Offices

Phone Number & Getting a Rep

TracFone Wireless Corporate Offices number

800-876-5753
Toll-free·Calls Corporate Offices·See main phone number & contact info
Q:

How do I talk to a human at this TracFone Wireless number?

A:Press 1, then 3, then 6, then 2, then 5 then 2, 0#, 0#, then 0# or give your phone number
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to TracFone Wireless Corporate Offices?

A:The average hold time is 24 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.

All TracFone Wireless customer service contact information

This is the #3 most popular TracFone Wireless phone number out of 6. Click above to go back to the main customer service number and other contact information, including TracFone Wireless email addresses, twitter handles, and live chat options.

More TracFone Wireless Customer Phone Numbers

Customer Service

800-867-7183
Main phone number · Toll-free · Mon-Sun 8am-11:45pm EST · Press 1, then 1, then 5, then 5. For help for existing customers. · To refill your service, press 1. Activate a phone number, press 2. Change a phone number, press 3. Purchase phones, SIM cards, or accessories, press 4. For tech support or anything else, press 6.

Dealer Support

800-378-9575
Toll-free · Mon-Sat 8am-10pm EST · Press 1 for English then press 1 for Tracfone and then press 4 at the next menu for help for new and existing customers. · For Tracfone or Safelink, press 1. For Simple Mobile, press 2. For Total by Verizon, press 3. For Net 10, press 4.

Direct Sales

800-323-2366
Toll-free · 24 hours, 7 days · Press 1, then 3, then 6, then 2, then 5 then 2, 0#, 0#, then 0# or give your phone number · To refill your service, press 1. Activate a phone number, press 2. Change a phone number, press 3. Purchase phones, SIM cards, or accessories, press 4. For tech support or anything else, press 6.

Corporate Offices

800-626-4883
Toll-free · 24 hours, 7 days · Keep pressing 0 · If you know the extension of the person or group you are calling, you can dial it at any time. To speak to the company operator, press 0.

Registration/Activation

800-964-4836
Toll-free · 24 hours, 7 days · Direct to human. For help with registration. · Straight Talk, press 1. Tracfone, press 2. Safelink, press 3. Walmart Family Mobile, press 4. Simple Mobile, press 5. Net 10, press 6. Total by Verizon, press 7. More brands, press 8.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this TracFone Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 3, then 6, then 2, then 5 then 2, 0#, 0#, then 0# or give your phone number
Here is how our research team describes the way the TracFone Wireless phone system greets you: Straight Talk, press 1. Tracfone, press 2. Safelink, press 3. Walmart Family Mobile, press 4. Simple Mobile, press 5. Net 10, press 6. Total by Verizon, press 7. More brands, press 8.

What are the hours and when should I call?

TracFone Wireless operates the call center for this 800-876-5753 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 15,886 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TracFone Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TracFone Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TracFone Wireless is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 15,886 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call TracFone Wireless is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TracFone Wireless staffs the call center well on Thursday.

Calling this TracFone Wireless Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 29, 2023

I am thinking about signing up my mother for Tracfone. I have noticed advertisements that talk about their low plans, and she just needs a simple phone to stay in contact with me and my sister. However, before making any commitments, I wanted to talk to someone about their plans and the type of phones available with the Tracfone service. I am not incredibly tech-savvy (although admittedly better than my mother!), so I prefer to talk with a person to figure out my options. 

The first thing it did was tell me to press 2 for Spanish when I called, and after a pause, it gave me a list of options: "For StraightTalk, press 1. For Tracfone, press 2. For Safelink, press 3. For Walmart Family Mobile, press 4. For Simple Mobile, press 5. For Net10, press 6. For Total by Verizon, press 7. For more brands, press 8."

I pressed two, and then a voice assistant stated, "Thank you for calling Tracfone," followed by a long privacy message. Then it gave me another long list of options: "To refill your service, press 1. To activate your phone number, press 2. To change your phone number, press 3. For SIM cards or accessories, press 4. For any other services, including technical support, press 5." None of the options seemed to fit my situation, so I chose to press 5 so that I could talk to someone else. 

After a brief pause, it told me that if I was having any issues with my service, I could text some number, but I didn't catch it, and I was waiting to talk to a person. It then told me to stay on the line, so I waited. After another pause, it said, "Okay, let’s get started. Please say the phone number you are calling about. If you don’t have one, say you don’t have one." 

After saying that I didn't have a phone number, it repeated itself and said, "What would you like to use to look up your information? You can say ticket number, SIM number, or serial number." It made no sense why it would ask me that again since I just said I didn't have a number, but it didn't even wait for a response. 

Instead, it said that it was going to transfer my call and that I could text the helpline. I stayed on the line and it was really just a two-minute wait. What was odd about the wait was that there was no hold music. It was just dead silence. In fact, I checked my phone several times to make sure I didn't get disconnected. It was very eerie, but after about two minutes, Adrian answered and was very helpful. She had a slight accent, but I could still clearly understand her, and she gave me a lot of useful information. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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