TracFone Wireless Corporate Offices

I am thinking about signing up my mother for Tracfone. I have noticed advertisements that talk about their low plans, and she just needs a simple phone to stay in contact with me and my sister. However, before making any commitments, I wanted to talk to someone about their plans and the type of phones available with the Tracfone service. I am not incredibly tech-savvy (although admittedly better than my mother!), so I prefer to talk with a person to figure out my options. 

The first thing it did was tell me to press 2 for Spanish when I called, and after a pause, it gave me a list of options: "For StraightTalk, press 1. For Tracfone, press 2. For Safelink, press 3. For Walmart Family Mobile, press 4. For Simple Mobile, press 5. For Net10, press 6. For Total by Verizon, press 7. For more brands, press 8."

I pressed two, and then a voice assistant stated, "Thank you for calling Tracfone," followed by a long privacy message. Then it gave me another long list of options: "To refill your service, press 1. To activate your phone number, press 2. To change your phone number, press 3. For SIM cards or accessories, press 4. For any other services, including technical support, press 5." None of the options seemed to fit my situation, so I chose to press 5 so that I could talk to someone else. 

After a brief pause, it told me that if I was having any issues with my service, I could text some number, but I didn't catch it, and I was waiting to talk to a person. It then told me to stay on the line, so I waited. After another pause, it said, "Okay, let’s get started. Please say the phone number you are calling about. If you don’t have one, say you don’t have one." 

After saying that I didn't have a phone number, it repeated itself and said, "What would you like to use to look up your information? You can say ticket number, SIM number, or serial number." It made no sense why it would ask me that again since I just said I didn't have a number, but it didn't even wait for a response. 

Instead, it said that it was going to transfer my call and that I could text the helpline. I stayed on the line and it was really just a two-minute wait. What was odd about the wait was that there was no hold music. It was just dead silence. In fact, I checked my phone several times to make sure I didn't get disconnected. It was very eerie, but after about two minutes, Adrian answered and was very helpful. She had a slight accent, but I could still clearly understand her, and she gave me a lot of useful information.