A:Follow prompts for regional or international flights.Our free phone can also navigate phone menus to get a live human at Swiss Airlines for you.
Q:
Does Swiss Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 32 seconds.The longest hold times are on Saturday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Swiss Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Swiss Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts for regional or international flights
Below are some clips we've found from Swiss Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Swiss.
For flight arrival and departure information, please press one.
For all other requests, please press two.
To ensure a high standard of customer service, individual calls may be recorded or monitored."
Excerpt from a call with Swiss Airlines
Monday, January 1, 2024 9:41 PM
They may need the phone number on your account
"Welcome to Swiss.
Individual calls can be monitored or recorded for training purposes.
If you agree, and we may also send you a survey link following this call, please press one for yes or two for no.
For flight arrival and departure information, please press one.
Did you know that you can manage your book booking and find important information on various topics online?
We are happy to send you the relevant links to your mobile phone."
Excerpt from a call with Swiss Airlines
Monday, October 28, 2024 5:47 PM
The first phone menu
"Welcome to Swiss, For flight arrival and departure information, please press one.
For all other requests, please press two."
Excerpt from a call with Swiss Airlines
Wednesday, September 4, 2024 9:19 PM
After you press 2
"To ensure a high standard of customer service, individual calls may be recorded or monitored.
If you agree to this, please press one.
If you do not agree, please press two."
Excerpt from a call with Swiss Airlines
Wednesday, June 5, 2024 2:37 PM
What are the hours and when should I call?
Swiss Airlines operates the call center for this 833-626-0737 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,000 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Swiss Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Swiss Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Swiss Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Swiss Airlines is Sunday.The most busy day to call is Wednesday, which averages 112% more phone calls by comparison.Again, this is based on a sample of 1,000 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Saturday, which is 266% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Swiss Airlines is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Swiss Airlines staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Swiss Airlines
If you have time to do a bit of reading before you call Swiss Airlines, we recommend you read over some of our problem-specific articles.
Yes, Swiss Airlines allows pets to travel with their owners. However, there are certain restrictions and requirements that need to be followed. Pets can travel either in the cabin or as checked baggage, depending on their weight and size. Small dogs and cats are generally allowed in the cabin, while larger animals must be transported as cargo. Additionally, pet owners must ensure that their pets have the necessary documents, including a pet passport, health certificates, and proof of vaccinations. It is advised to inform the airline in advance about traveling with a pet to ensure availability and compliance with regulations. Some countries may have specific regulations regarding pet travel, so it is essential to check these beforehand.
The frequent flyer program of Swiss Airlines is called Miles & More. It is a loyalty program designed to reward loyal customers with various benefits. As a member of Miles & More, passengers can earn miles while flying with Swiss Airlines or any other Star Alliance partner airlines. These miles can be redeemed for a range of rewards, including flight upgrades, free flights, hotel stays, car rentals, and more. Additionally, members receive exclusive privileges such as priority check-in, additional baggage allowance, and access to airport lounges. The program has various membership tiers (Frequent Traveller, Senator, HON Circle) that offer increased perks and elite benefits to frequent travelers. Joining Miles & More is free, and passengers can easily sign up online to start enjoying the benefits of the program.
No, you do not need a visa to travel with Swiss Airlines unless your destination country requires one for entry. It is essential to verify the visa requirements of your specific destination before traveling. Swiss Airlines operates flights to various countries, and visa policies vary depending on your citizenship and travel purpose. To determine your visa requirements, you can contact the embassy or consulate of your destination country or visit their official website. It is highly recommended to check these requirements well in advance of your trip to ensure a smooth and hassle-free travel experience with Swiss Airlines.
Click the link above to get answers to just about any Swiss Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Swiss Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about pet policy: "I was wondering if my dog is allowed to carry on with me in the cabin or not."
- From a call lasting 2m 33s , Nov 21, 2024 11:56 PM
Add rewards number: "I'm actually looking to add my rewards number to my flight reservation."
- From a call lasting 4m 32s , Nov 12, 2024 9:00 PM
Information about why customers call Swiss Airlines is extracted from issues that customers have reported to GetHuman.
This is the best link to get help with booking and finding new reservations and flights
As a last, sometimes only, resort- Swiss Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Swiss Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Swiss Airlines agent. This phone number is Swiss Airlines's best phone number because 3,474 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-626-0737 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Swiss Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Swiss Airlines has 1 phone number. It's not always clear what is the best way to talk to Swiss Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Swiss Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Swiss Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.