A:Must choose an option 1-6, then follow prompts.Our free phone can also navigate phone menus to get a live human at SoFi for you.
Q:
Does SoFi offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 4am-9pm, Fri-Sun 4am-5pm PST EST.The least busy day is Friday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for SoFi below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this SoFi phone number to document the phone system.
Here is how our research team describes the way the SoFi phone system greets you: Hi and thanks for calling Sofi. Do you currently have an existing Sofi product or pending application?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-6, then follow prompts.
Below are some clips we've found from SoFi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. And thanks for calling SoFi.
Do you currently have an existing SoFi product or pending application?
I didn't understand that.
Let's try again. If you have a SoFi product account, or have a pending application for one, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with SoFi
Sunday, January 14, 2024 9:30 PM
The first phone menu
"Hi. And thanks for calling SoFi.
Do you currently have an existing SoFi product or pending application?
I didn't understand that.
Let's try again. If you have a SoFi product account, or have a pending application for one, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with SoFi
Sunday, May 19, 2024 12:25 PM
What are the hours and when should I call?
SoFi operates the call center for this 855-456-7634 phone number Mon-Thu 4am-9pm, Fri-Sun 4am-5pm PT ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 315 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the SoFi call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SoFi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SoFi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SoFi is Friday.The most busy day to call is Thursday, which averages 204% more phone calls by comparison.Again, this is based on a sample of 315 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call SoFi is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SoFi staffs the call center well on Friday.
Why Customers Call SoFi
If you have time to do a bit of reading before you call SoFi, we recommend you read over some of our problem-specific articles.
SoFi offers both online banking and online investing tools. If you want to use SoFi's online banking or online investing tools, you need to open an account. There are different methods for opening one, depending on whether you want a SoFi Invest account or a SoFi banking account.
If you want to close your SoFi accounts, you first need to take all the money out of them. You also need to bring any negative balances up to 0. Then all you have to do is contact SoFi ‘s customer service and say you want to close your SoFi accounts.
If you have learned that your SoFi account was hacked, there are things you need to do to try to recover your account. You also need to reset your password to lock the hacker out of your account. You might also want to file police and FTC reports to recover some of your money. You should contact a SoFi representative as well.
Click the link above to get answers to just about any SoFi customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to SoFi, and their purpose. Are any of these similar to the reason you are trying to call?
Account setup issue: "I wanted to see if my account was set up because it's telling me it's set up, but I haven't every time I transfer it, it's not working."
- From a call lasting 8m 10s , Oct 16, 2024 4:10 PM
Check account promotion: "Can you check my account before I apply the promotion?"
- From a call lasting 6m 43s , Sep 14, 2024 12:47 AM
Information about why customers call SoFi is extracted from issues that customers have reported to GetHuman.
This is SoFi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SoFi agent. This phone number is SoFi's best phone number because 62,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-456-7634 include and other customer service issues. Rather than trying to call SoFi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, SoFi has 1 phone number. It's not always clear what is the best way to talk to SoFi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SoFi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SoFi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.