SoFi Customer Service Issues

My account has been frozen, and I've been unable to reopen it for 4 weeks. After speaking with a SoFi representative, it was revealed that I violated a contract by sharing my login code with my girlfriend. I was unaware that this action was against the terms. Despite leaving multiple messages for the customer service team, I have not received any follow-up. I need assistance to resolve this matter. Contact me at [redacted]

Subject: Issues with Setting Up New SoFi Savings Account Hello SoFi Customer Service Team, I am facing an issue while trying to open a new savings account. When attempting to upload photos of my driver's license, I receive an error message indicating that the image quality is not sufficient, despite them being high-resolution images. I have attached the photos to this email for your reference. Additionally, I recently received an email stating that there were issues verifying certain information required by the Patriot Act. This has not been a problem in the past, and my credit score of [redacted] (considered exceptional by Experian) should attest to the reliability of my information. Could you please let me know what additional information is needed from me to proceed with opening my account? Thank you for your assistance. Sincerely, A.T.

I have had positive interactions with SoFi employees who show willingness to assist, but it appears that the customer service team may lack the necessary information and authority to address issues effectively. There seems to be a limitation on their ability to resolve concerns or escalate them to specialists for assistance. This has left me feeling frustrated as I am eager to utilize their services, which are essential to me due to my financial situation. When attempting to open a bank account, I encountered difficulties related to my address that the customer service representatives were unable to clarify. Despite offering to provide all required documentation, I have not been able to proceed. The lack of a live agent option on their phone system adds to the challenge of resolving this matter.

A few weeks ago, a transfer deposit was made into my account. I used my SoFi card for an Apple Pay purchase of crypto on Coinbase. After some days, I received a notification that my account was frozen and under review. I contacted customer support, spoke with a representative, and was assured that my case was escalated to their senior staff for review. I was told to expect feedback via email. However, I have not received any updates on my account status yet.

I keep receiving loan offers from your company only to be told I do not qualify. With a credit score of [redacted] and a good debt-to-income ratio, I believe I meet the requirements for loan consolidation. If your company is genuinely committed to assisting individuals in need of financial help, please review the actual debts before making offers. I have applied before and faced rejection despite meeting the criteria. The interest rates offered are exorbitant. To attract loyal customers, I urge you to reassess your approach and reach out to me directly. Best, JA

I am unable to access my SoFi account since I changed my phone a few months ago. After resetting my password, it requires me to input a verification code sent to my old phone number, which I no longer have access to. There are no other options provided, such as email verification. Despite multiple attempts, I have been unsuccessful in resolving this issue. My main concern is withdrawing the funds I have invested via SoFi investing for the upcoming Christmas expenses. My name is Yvonda Lopez, born on July 11, [redacted], with the last four digits of my social security number being [redacted].

I have been trying to reach customer service regarding my frozen account for the last 13 days without any response. Despite leaving numerous voicemails, there has been no contact from their end to resolve the issue and unfreeze my account. The lack of response is unprofessional and concerning. It seems like the customer service representatives are unable to provide assistance, leaving customers like me with unresolved problems.

I received this email. I do not have a debit card with you. Why did I get this? Hello Joseph, We wanted to inform you about an update to your SoFi Debit Card. Starting February 28, [redacted], your SoFi Debit Card will now be issued by SoFi Bank, N.A. instead of The Bancorp Bank, N.A. No action is required from your end, and you can keep using your current SoFi Debit Card as usual. The changes to the issuing bank do not affect the terms of your Debit Card Agreement or Customer Agreement. Your card will still operate normally until its expiration date, and any new card issued after February 28, [redacted], will display SoFi Bank, N.A. as the issuer. SoFi will facilitate the use of your current card in your mobile wallet, and the management of your SoFi Money account remains unchanged under SoFi Securities LLC. Only the terms related to your SoFi Debit Card are being updated. Thank you, The SoFi Team

I made a $[redacted] payment on my SoFi credit card, but I had no balance to apply it to. SoFi instructed me to contact the person handling my account, but after multiple attempts, I still haven't received a response. I am eager to have this amount refunded to my bank account. Unfortunately, I am unable to access my SoFi account to review the necessary details as my phone number and email have been changed. I am seeking assistance from SoFi to resolve these issues promptly. - Clarence S. Phone: [redacted]

I would like to update my email and phone number on my Sofi account to be able to activate my Sofi checking and savings card. Unfortunately, I have been locked out of my account for 2 years because my previous phone broke, and I cannot access the email or phone number connected to my account. I also cannot remember the phone number associated with my account or log into the email linked to my account. Additionally, I need to update my address from [redacted] Wilder to my new address. My new phone number is [redacted]. My name is Aryka Delyght Grove. I would appreciate any assistance you can provide. Thank you.

My account was frozen on August 15th, then just recently unfrozen before being frozen again due to a check I deposited on August 18th. They requested information about the check writer, which I provided. However, there seems to be no clear chain of command at this bank. Their responses indicate that I am the final point of contact, stating that this is different from a typical bank where a simple phone call and a few security questions would resolve the issue. I am in need of assistance as I am facing difficulties due to this situation.

I recently opened an account with your company a month or two ago and made a deposit. After finally receiving my card, I contacted customer service for assistance, but unfortunately, I was informed that they had no record of my account. This is incredibly frustrating as you clearly have my money, considering I received the card at my address. The representative I spoke to was unhelpful and wouldn't connect me with anyone else. I demand an immediate refund of all my funds. The lack of cooperation and refusal to confirm if my card is activated has left me extremely upset and disappointed with your service.