Rogers Wireless Customer Service Issues

I have been facing ongoing issues with my Rogers service. I was convinced to switch to Rogers Ignite TV due to ongoing problems with the boxes and neighborhood outages. Despite requesting an installer to help with the transition for my 9 TVs, the installer used my business Wi-Fi network against my preference. The setup initially worked but quickly failed with connection issues. Rogers claimed it was a service problem in the area, but even after supposed fixes, the problem persisted. I had to hire my company's IT personnel to reconnect the TVs to Rogers, taking about 3 hours. Despite seeking reimbursement for the problematic installation and subsequent fixes, Rogers refused to provide any compensation. Their customer service was unhelpful, keeping me on hold for hours. I even spent 3 frustrating hours on the phone with various departments, only to be told I wouldn't be reimbursed for a job that was botched. This experience has left me wanting to cancel my services with Rogers, but I am now stuck with Ignite TV. I am seeking reimbursement for services not rendered.

Hello, I'm Melly Z. I recently had an issue with my Rogers account that ended in [redacted]. After my condo building was taken over by Bell Canada, I called Rogers on October 10th to cancel my service. Despite multiple conversations with their representatives, I received a final bill on November 21 for $23.31 which I believe is incorrect due to the timing of the cancellation. I was promised the issue would be resolved but received the same bill again recently. I just want this matter to be reviewed and corrected as per our discussions. Thank you.

Subject: Rogers Share a Concern Response Hello, Thank you for submitting your concern on our website. Upon review, we recommend connecting with our Escalations Team/Management Office at 1-[redacted], available from 7 AM to 9 PM EST, seven days a week, for immediate assistance. We appreciate the opportunity to assist you. Kind regards, Elliot Rouah

I recently received a call from a representative claiming to be from Rogers with the phone number [redacted]. The person identified as Johnny asked about my Rogers internet service and inquired about my marital status, which made me uncomfortable. When I questioned him, he made inappropriate comments and was rude. This behavior is unacceptable, especially considering I have been a loyal Rogers customer since [redacted]. The representative's unprofessionalism has left me very disappointed. If this matter is not addressed promptly, I will have to escalate it further. My name is Rampersad, and you can contact me on my cell at [redacted] or at my home number [redacted]. I hope this issue can be resolved with the appropriate action taken.

I am having trouble with my Outlook not syncing with my Rogers email. I can still access emails through Yahoo on my iPad. Outlook is showing me error messages like "Task Synchronizing subscribed folders for [redacted] reported error (0x800CCC0E)." When I reached out to Staples Tech Support, they mentioned it could be an authentication issue between Rogers and Outlook. How can I fix this problem, especially since it seems other Rogers users are experiencing the same issue?

I need to increase the number of rings before my voicemail picks up from 3 to 7. After visiting a Roger's store in Vaudreuil, they called Customer Service and Technical Support. They were advised to use *94 on the keypad, but this method didn't work. As a senior citizen with health issues, I require more time to answer calls. How can I adjust the number of rings before the call goes to voicemail from 3 to 7?

I purchased a new phone from a Roger agent before a trip to Africa. Upon receiving the phone, I was told I would receive a code shortly. Unfortunately, the code never arrived, leading to the phone remaining unused during my trip. Upon return and attempting to activate the phone at the Roger office, I was notified the phone was blocked or lost. This resulted in credit collectors reaching out to me for $[redacted]. After explaining the situation and paying the bill in full, I am now seeking the phone to be unlocked. Despite spending numerous hours on the phone with Roger customer service, the issue remains unresolved. If anyone has advice or a contact number to assist further, it would be greatly appreciated.

I have been receiving confusing messages from Rogers lately. The emails appear to be from Rogers, but they have partial names or random email addresses and state that I cannot reply to them. The subjects include things like "Bill Discount," "Bill Ready," "Bill Update System Update," and "Discount Final Reminder." Despite all these notifications, I have not been able to view an actual bill. Twice the bill amounts were drastically different, and I pay with Visa. I would like confirmation that my payment method is working correctly. If it is, it seems like someone may be trying to scam me. Can you please send me an updated bill? I am unsure if some of these emails are legitimate or just scams slipping through. Thank you, Norm Chaplin.

Dear Rogers Team, I am writing to address an issue with my internet service. In March, I had a phone conversation with an agent who assured me of receiving internet speed at 1.5GBPS. Unfortunately, the agent mistakenly signed me up for a 500MGPS plan. Realizing the error, I cancelled the service promptly when I discovered the discrepancy in speed and price, as it was not what we agreed upon. I was not informed about being bound by a contract, nor did I agree to one verbally or through any signed documents. After contacting the loyalty department, a representative confirmed that I was not under contract and could cancel without incurring any fees. However, I have recently noticed a $[redacted] cancellation fee on my bill. I would appreciate clarification on the reason for this charge. Thank you for your attention to this matter. Best regards, C.

While I was live chatting with Ellen, I encountered an issue where I was unable to respond to her. I reactivated my phone number [redacted] with Bell so that Rogers could assign me this number for my home phone. Despite being directed initially to call, the automated service rerouted me to live chat, and then suggested JustAnswer. Rather than ask more questions, I simply desire my home phone number to revert from the temporary number [redacted] to [redacted]. Can you assist me with this matter?

As an international student from China, I had a phone card with Rogers which I left in China during the summer. When I returned to Canada for studies, I realized my Rogers phone card was missing. I am wondering if it is possible for a foreign student to get a replacement phone card, retain the same number, and the process involved in getting a new card issued. Thank you.

When I use GetHuman to connect with a business representative, I face an issue where the system repeatedly asks me to press 1 to connect even though I am already connected. It creates a loop where I hear the person I am connected to, but the system keeps asking me to press 1. This ongoing request to press 1 is frustrating as I try to communicate with the person I have been connected to.

I was contacted by Rogers with an offer for mobile services on October 7, [redacted]. I emphasized the importance of keeping my phone number when I accepted the deal, which included a 30% lifetime discount, no hookup charges, $45.00 for the first 10 months, and then $55.00 per month thereafter. They also offered to cover any charges from Freedom, but later I found out my Freedom account wasn't canceled. Frustrated with the customer service, I called to cancel my Rogers account on October 11, [redacted], and was assured it was done. However, on October 13, [redacted], I received a wireless service agreement, despite canceling earlier. I refuse to pay any fees as I made my intentions clear during the call. While I appreciate the services Rogers offers, the customer service experience needs improvement for future customers. If there are charges for the brief period of service, I am willing to settle those. Regards, N.S.