A:Not at this number; hours here are Mon-Fri 9am-11pm EST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Purple below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Purple phone number to document the phone system.
Here is how our research team describes the way the Purple phone system greets you: Hey, thanks for calling Purple. You're no pressure comfort partner. To get started, please select from the following options. To place a new order or to learn more about our amazing products, please press 1. For questions about an existing order or a prior purchase, please press 2. For all other matters, please press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Purple's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hey. Thanks for calling Purple, your no pressure comfort partner.
To get started, please select from the following options.
To place a new order or to learn more about our amazing products, please press one.
For questions about an existing order, or a prior purchase, please press two."
Excerpt from a call with Purple
Tuesday, February 27, 2024 2:03 PM
The first phone menu
"Hey. Thanks for calling Purple, your no pressure comfort partner.
To get started, please select from the following options.
To place a new order or to learn more about our amazing products, please press one.
For questions about an existing order, or a prior purchase, please press two."
Excerpt from a call with Purple
Thursday, June 20, 2024 12:04 PM
What are the hours and when should I call?
Purple operates the call center for this 888-848-8456 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 124 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Purple call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Purple phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Purple staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Purple is Wednesday.The most busy day to call is Thursday, which averages 136% more phone calls by comparison.Again, this is based on a sample of 124 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Purple is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Purple staffs the call center well on Wednesday.
Why Customers Call Purple
If you have time to do a bit of reading before you call Purple, we recommend you read over some of our problem-specific articles.
Purple Carrot is a revolutionary plant-based meal kit company that aims to make healthy eating easy, delicious, and accessible for everyone. We provide weekly deliveries of fresh, pre-portioned ingredients and step-by-step recipes to guide you in preparing flavorful vegan meals. As a leading provider of plant-based meal kits, Purple Carrot strives to promote a sustainable lifestyle that benefits both individuals and the planet. With our diverse range of globally inspired recipes packed with nutrient-rich ingredients, we make it convenient for individuals to explore new flavors, improve their cooking skills, and lead a healthier life. Whether you are a seasoned vegan or simply looking to incorporate more plant-based meals into your diet, Purple Carrot is here to inspire and support your journey towards a vibrant and sustainable lifestyle.
Purple Carrot is a meal delivery service that is designed to make plant-based eating easy and convenient. To get started, simply choose a plan that suits your dietary needs and preferences. Each week, Purple Carrot will create a menu of delicious plant-based recipes and deliver all the pre-portioned ingredients straight to your doorstep. The recipes are chef-crafted and diverse, ensuring a variety of flavors and nutrition. With step-by-step instructions and pre-measured ingredients, preparing these meals becomes effortless, even for novice cooks. Purple Carrot's ingredients are all natural, sustainably sourced, and of the highest quality, to ensure a truly exceptional dining experience. Whether you are seeking to discover new plant-based recipes or simply looking to incorporate more plant-based meals into your routine, Purple Carrot offers a convenient and hassle-free way to enjoy delicious, wholesome, and sustainable meals.
Purple Carrot offers flexible pricing options to cater to different needs. Currently, customers can choose from three different plans - Two-Serving Plan, Four-Serving Plan, and Purple Carrot for One. The Two-Serving Plan is ideal for couples or individuals who want to enjoy delicious plant-based meals. It includes three dinners per week for two people. The Four-Serving Plan is designed for families or those who desire leftovers or additional servings. It features two dinners per week, providing four servings per meal. Lastly, the Purple Carrot for One option is tailored specifically for individuals who prefer to cook only for themselves, with three dinners per week. These options allow customers to select the plan that suits their lifestyle and ensures they can enjoy healthy, flavorful plant-based meals without any hassle.
Click the link above to get answers to just about any Purple customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Purple, and their purpose. Are any of these similar to the reason you are trying to call?
Delivery issue inquiry: "My other products are not received."
- From a call lasting 5m 49s , Oct 10, 2024 2:08 PM
Order not received: "Ma'am, my order is not received."
- From a call lasting 4m 48s , Oct 10, 2024 2:00 PM
Conclusion and closing notes
This is Purple's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Purple agent. This phone number is Purple's best phone number because 73,297 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-848-8456 include and other customer service issues. Rather than trying to call Purple first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Purple has 1 phone number. It's not always clear what is the best way to talk to Purple representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Purple. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Purple. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.