A:Say "I need something else", then "Customer service".Our free phone can also navigate phone menus to get a live human at Ohio Edison for you.
Q:
Does Ohio Edison offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ohio Edison below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ohio Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I need something else", then "Customer service".
Below are some clips we've found from Ohio Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"You're calling about a wire down.
Is that correct? Yes or no?
Wire down.
First, please stay away from it and assume it is live and dangerous.
What's the ten digit phone number associated with your account?"
Excerpt from a call with Ohio Edison
Tuesday, August 20, 2024 1:38 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Ohio Edison, a first energy company.
Your call may be monitored or recorded for quality.
Using a short sentence, please tell me how I can help you today."
Excerpt from a call with Ohio Edison
Friday, October 11, 2024 9:02 PM
They may ask you to say or enter information
"Or say account number, and I'll ask you for that instead."
Excerpt from a call with Ohio Edison
Tuesday, August 20, 2024 1:38 PM
What are the hours and when should I call?
Ohio Edison operates the call center for this 800-633-4766 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 454 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ohio Edison call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ohio Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ohio Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ohio Edison is Sunday.The most busy day to call is Tuesday, which averages 335% more phone calls by comparison.Again, this is based on a sample of 454 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Ohio Edison's service territory covers approximately 34 counties in the state of Ohio. It spans across a large portion of the central and northeastern parts of the state, including major cities like Akron, Canton, Youngstown, and Mansfield. This extensive coverage ensures that Ohio Edison serves a significant population within its service area. The company is committed to delivering reliable electricity and outstanding customer service to residential, commercial, and industrial customers within its territory. Ohio Edison's presence in these counties ensures that residents and businesses can access a dependable source of electricity, assisting in powering homes, maintaining operations, and fueling economic growth across the region.
Ohio Edison offers several convenient payment options for customers to pay their bills. Customers can choose to make payments online through their website using a bank account, credit, or debit card. They also offer an AutoPay option where the bill amount is automatically deducted from the customer's checking or savings account on the due date. In addition, customers can pay their bills over the phone using a credit or debit card by calling their customer service line. For those who prefer to pay in person, Ohio Edison has authorized payment locations throughout their service area. Customers can locate these authorized payment locations on their website or by contacting their customer service team. Overall, Ohio Edison strives to provide a variety of payment options to accommodate different customer preferences.
Ohio Edison makes it easy for customers to report power outages. They can visit the company's website, text, call, or use their mobile device. These same methods can be used to check for power outage updates. Disabled customers also have dedicated ways to report power outages and check status updates.
Click the link above to get answers to just about any Ohio Edison customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ohio Edison, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about rates: "I wanted to know the rates."
- From a call lasting 13m 44s , Nov 4, 2024 9:06 PM
Bill payment inquiry: "How much do I owe?"
- From a call lasting 3m 36s , Nov 2, 2024 2:40 PM
Reporting power outage: "Electric is out."
- From a call lasting 4m 35s , Nov 1, 2024 2:17 PM
Check electricity status: "I need to see if my electricity was turned off."
- From a call lasting 3m 23s , Oct 29, 2024 6:34 PM
Information about why customers call Ohio Edison is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Ohio Edison customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ohio Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ohio Edison agent. This phone number is Ohio Edison's best phone number because 14,352 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-4766 include No service, Billing Inquiry, I'm moving, Cancel Service, Payments and other customer service issues. Rather than trying to call Ohio Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ohio Edison has 1 phone number. It's not always clear what is the best way to talk to Ohio Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ohio Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ohio Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.