A:Not at this number; hours here are Mon-Fri 7:30am-4:30pm CST.The least busy day is Thursday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for NuWave Oven below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this NuWave Oven phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from NuWave Oven's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling NewWave. For English, press one.
For Spanish, press two."
Excerpt from a call with NuWave Oven
Thursday, May 2, 2024 11:04 PM
What are the hours and when should I call?
NuWave Oven operates the call center for this 877-689-2838 phone number Mon-Fri 7:30am-4:30pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the NuWave Oven call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NuWave Oven phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NuWave Oven staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NuWave Oven is Thursday.The most busy day to call is Wednesday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call NuWave Oven is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NuWave Oven staffs the call center well on Thursday.
Calling this number is completely ineffective on the weekends, as this number is only in operation from 7 a.m. to 4:30 p.m. Central time Monday through Friday. If you attempt to call outside of these hours, you won't get anywhere with this number.
Oddly enough, on the weekends, you're still asked what language you want between English and Spanish. Once you make your selection, the system tells you that the offices are closed and you can try your call again during normal business hours. The system then hangs up immediately, and you don't have the opportunity to do anything else.
Checking this number shows that it is a legitimate number for NuWave and that all of its ways to contact someone at NuWave work in the same way. The online chat function is also only available at the same hours and the e-mail function gets a response during regular business hours.
Based on this, I'm really not impressed with the NuWave phone system. Asking customers to select a language when you have no intention whatsoever of helping them really isn't helpful at all. That creates the impression of the customer getting help, when in reality, they're going to get hung up on almost immediately.
Not having a way to get real help on the weekends is also a flaw for this kind of company. Many people attempt to cook and try recipes during the weekends, and not having a way to get in touch with someone can make it difficult to get any cooking done if an issue arises with your NuWave oven.
Based on this, I'd try this number out if it were during normal business hours, but I'd be apprehensive about doing so. The inability for customers to connect on weekends severely limits how useful this number is.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call NuWave Oven
If you have time to do a bit of reading before you call NuWave Oven, we recommend you read over some of our problem-specific articles.
A NuWave Oven is a versatile kitchen appliance that uses a combination of conduction, convection, and infrared cooking technology to cook food quickly and efficiently. It is designed to replace multiple kitchen gadgets with its ability to grill, bake, roast, air fry, steam, reheat, and dehydrate food all in one appliance. The NuWave Oven cooks food up to 70% faster than traditional ovens, making it a convenient solution for busy individuals or families. With its energy-saving features, it uses less electricity than conventional appliances. The oven's compact size and portable design make it ideal for RVs, dorm rooms, or small kitchens. Its simple controls and easy-to-clean components make cooking a hassle-free experience for anyone, from beginner cooks to seasoned chefs.
Yes, the NuWave Oven is incredibly easy to clean. Its innovative design and materials make it a breeze to maintain. The oven's dome, liner, and base are all dishwasher safe, saving you time and effort. Additionally, the non-stick cooking surface prevents food from sticking and allows for easy wiping or rinsing. Any leftover grease or residue can be quickly removed with mild soap and water. With the NuWave Oven, you won't spend hours scrubbing or soaking dishes anymore. Its hassle-free cleaning process ensures that you can enjoy the benefits of this kitchen appliance without the stress of post-cooking cleanup.
Yes, the NuWave Oven is completely safe to use. It is designed with numerous safety features that ensure a worry-free cooking experience. The appliance is equipped with an automatic shutoff feature, which activates when the cooking cycle is complete, preventing any chance of accidental overcooking or overheating. Additionally, the oven remains cool to the touch during operation due to its advanced technology, reducing the risk of burns or accidents. The NuWave Oven also comes with a secure locking mechanism and a sturdy dome made from durable materials to further enhance safety. With its reliable safety features and user-friendly design, you can confidently use the NuWave Oven to prepare delicious meals for your family and friends without any safety concerns.
Click the link above to get answers to just about any NuWave Oven customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call NuWave Oven is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, NuWave Oven provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and NuWave Oven will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- NuWave Oven customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is NuWave Oven's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NuWave Oven agent. This phone number is NuWave Oven's best phone number because 10,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-689-2838 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call NuWave Oven first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, NuWave Oven has 1 phone number. It's not always clear what is the best way to talk to NuWave Oven representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NuWave Oven. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NuWave Oven. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
