A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Newegg below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Newegg phone number to document the phone system.
Here is how our research team describes the way the Newegg phone system greets you: May I have your order number?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Newegg's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Newegg customer service. I'm Frank, your virtual assistant.
I am unable to locate the order with the phone number you called from.
Can you please provide the phone number you placed the order with?"
Excerpt from a call with Newegg
Tuesday, April 23, 2024 5:39 PM
What are the hours and when should I call?
Newegg operates the call center for this 800-390-1119 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 133 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Newegg call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Newegg phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Newegg staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Newegg is Wednesday.The most busy day to call is Thursday, which averages 85% more phone calls by comparison.Again, this is based on a sample of 133 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Newegg is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Newegg staffs the call center well on Wednesday.
Calling NewEgg's customer number is supposed to only work for people who have placed an order with NewEgg and need assistance. However, there is a hack to get to an agent without having an order number.
When I dialed this number, I was connected to Frank, NewEgg's automated assistant. Frank immediately said that my phone number was not connected to a NewEgg account and asked me to provide the number connected to my NewEgg account. Not having one, I said I did not have one. Frank said it did not recognize that response and asked me to provide my order number.
Again, I didn't have one and said that I didn't have one. This time, Frank again didn't recognize the response and asked me to provide the order number again. Not seeing another option, I simply responded, "No." Stunningly, this actually got me past Frank and moved to customer service. After about two minutes, I was connected with an actual human customer representative, who asked how she could assist me.
I told her I was not a NewEgg customer and was looking for information about my next computer. I said I was a writer who used my computer a lot, and I wanted to know how many gigabytes of RAM I would need for my next machine. She said that with what it sounded like I'd need, 32 GB of RAM would be the minimum number that she would look for.
She then asked if I was looking at any specific model, and I told her I was not that far in my search yet. She said that without having a model in mind, she couldn't really offer more specific knowledge than that, as I was too early in my process for her to provide more assistance.
I said that I understood; I simply wanted to make sure that I didn't ask my next computer to do too much and wanted to plan ahead as much as I could. She said that 8 GB would definitely not be enough, while 16 GB could work with certain models, but would also probably not be enough for someone like me. I thanked her for the information, and she thanked me for calling and wished me a pleasant day.
Overall, I was impressed with the customer service I got. The automated system is meant to help the average NewEgg customer, but having a hack to get past it ensures that anyone can at least get some assistance. When I was able to get one-on-one help, I found the customer service rep friendly, knowledgeable and just pleasant to deal with. She gave the best opinion she could, didn't try to sound like a know-it-all and answered my questions honestly.
If I were a genuine NewEgg customer, I would absolutely feel comfortable using this number to get customer service.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Newegg
If you have time to do a bit of reading before you call Newegg, we recommend you read over some of our problem-specific articles.
Newegg's return policy ensures customer satisfaction with their purchases. For most products, customers can request a return within 30 days from the invoice date. However, there are exceptions, including but not limited to software, downloadable content, and hygiene products. The item must be in its original condition and packaging, with all accessories and manuals included. Opened items may be subject to a restocking fee. Additionally, certain products have different return guidelines, such as computers, laptops, and tablets, which must be requested within 14 days. Customers can initiate returns by contacting Newegg's Customer Service or through their online Returns Center. Refunds are issued via the original payment method, and returns for items with missing accessories or damages may warrant a partial refund. It's advisable to review Newegg's return policy page for specific details and any additional information.
Newegg's shipping policy is designed to ensure a seamless shopping experience for customers. They offer various shipping options, including standard, expedited, and express delivery, with prices based on the destination and weight of the order. The estimated delivery times range from 1 to 7 business days, depending on the shipping method chosen and the location of the customer. Newegg also provides free shipping on selected items or orders above a certain value. They ship to addresses within the United States, and some products may have restrictions on international shipping. Additionally, Newegg offers a tracking service to keep customers updated on their order's progress. Overall, Newegg aims to deliver products efficiently and reliably while keeping customers informed throughout the shipping process.
Customers can cancel their Newegg orders as long as they follow the steps given above it's good to act swiftly before the product is shipped or charged to your credit card.
Click the link above to get answers to just about any Newegg customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Newegg, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with return window: "I'm just hoping to have that reinstated."
- From a call lasting 14m 31s , Mar 1, 2024 9:45 PM
Inquiring about business license: "We're looking for the McAfee server license for a business account, not a personal one."
- From a call lasting 5m 57s , Jan 12, 2024 11:26 PM
Warranty inquiry from UK: "I ordered a server motherboard from Newegg, but Gigabyte does not provide global warranty coverage in the UK."
- From a call lasting 10m 47s , Jan 10, 2024 6:21 PM
Return and loan inquiry: "I bought all of these parts at Affirm and I'd like to see that if I return everything, in good condition, I'd be able to cancel the loan."
- From a call lasting 8m 48s , Jan 6, 2024 5:51 PM
Information about why customers call Newegg is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Newegg provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Newegg will reply our your email.
Use the link to connect with customer service through Twitter
Newegg, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Newegg customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Newegg's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Newegg agent. This phone number is Newegg's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-390-1119 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Newegg first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat or web or twitter. In total, Newegg has 1 phone number. It's not always clear what is the best way to talk to Newegg representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Newegg. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Newegg. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
