Does Neiman Marcus offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 6am-12am CST.The least busy day is Saturday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 54 seconds.The longest hold times are on Sunday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-7pm CST · Press 2 at prompt. For Bridal consulting. · Executive Service Line: The next available representative will be with you shortly. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Neiman Marcus below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Neiman Marcus phone number to document the phone system.
Here is how our research team describes the way the Neiman Marcus phone system greets you: For existing orders, press 1. For the returns process, press 2. To place a new order, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Neiman Marcus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Neiman Marcus. Please listen carefully as our options have recently changed.
For English, press one.
Press one for questions regarding an existing order. Press two for our returns process."
Excerpt from a call with Neiman Marcus
Monday, February 5, 2024 10:19 PM
What are the hours and when should I call?
Neiman Marcus operates the call center for this 888-888-4757 phone number Mon-Sun 6am-12am CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 915 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Neiman Marcus at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Neiman Marcus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Neiman Marcus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Neiman Marcus is Saturday.The most busy day to call is Friday, which averages 80% more phone calls by comparison.Again, this is based on a sample of 915 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Sunday, which is 1027% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Neiman Marcus is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Neiman Marcus staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
I ordered a luxury handbag for my daughter's birthday from Neiman Marcus, but in my haste to checkout before she walked in and saw what I was doing, I didn't select the right shipping speed. I couldn't figure out how to fix this online so I decided to give them a call to see if I could expedite shipping by paying the difference in shipping speeds.
Neiman Marcus sells a lot of goods, and they also have a credit department so I assumed that there might be a long wait to talk to someone. I really didn't know how long I would end up having to wait to talk to someone. Either way, if I got it shipped in time then it would be worth the wait. It turned out that there was no need for me to worry.
When I called, I was immediately greeted by a virtual assistant who stated, "Thank you for calling Niemen Marcus. For English, press 1." I pressed one and there was about ten seconds of dead silence. I was confused for a second because I thought that I got disconnected. However, then I was greeted by a very clear English speaker who said, "Thank you for calling Niement Marcus, this is Jonathon speaking, how may I be of service?"
It took me only 27 seconds to talk to someone, which was amazing. Even more, Jonathon helped me. I wouldn't think twice about calling Niemen Marcus again if I ever had a future issue.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Neiman Marcus
If you have time to do a bit of reading before you call Neiman Marcus, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Neiman Marcus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Neiman Marcus, and their purpose. Are any of these similar to the reason you are trying to call?
Return policy inquiry: "I'm trying to find out if they don't work out, if they're returnable."
- From a call lasting 4m 40s , Feb 28, 2025 2:56 PM
Make a payment: "Hi. I want to make a payment."
- From a call lasting 2m 59s , Feb 22, 2025 1:14 AM
Information about why customers call Neiman Marcus is extracted from issues that customers have reported to GetHuman.
Press 1 for English, then don't choose anything, just wait on the line, and you will be transferred to a representative.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Neiman Marcus provides this option.
As a last, sometimes only, resort- Neiman Marcus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Neiman Marcus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Neiman Marcus agent. This phone number is Neiman Marcus's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-888-4757 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Neiman Marcus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Neiman Marcus has 3 phone numbers. It's not always clear what is the best way to talk to Neiman Marcus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Neiman Marcus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Neiman Marcus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
