NJ Unemployment Directors Office

Phone Number & Getting a Rep

NJ Unemployment Directors Office number

609-292-2460
Calls Directors Office·See main phone number & contact info
Q:

How do I talk to a human at this NJ Unemployment number?

A:Follow prompts
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to NJ Unemployment Directors Office?

A:The average hold time is 6 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All NJ Unemployment customer service contact information

This is the #2 most popular NJ Unemployment phone number out of 5. Click above to go back to the main customer service number and other contact information, including NJ Unemployment email addresses, twitter handles, and live chat options.

More NJ Unemployment Customer Phone Numbers

Claims Department

609-292-0695
Main phone number · 24 hours, 7 days · Just wait on the line · Unemployment insurance, press 1. Disability insurance, press 2. Job resources, press 3.

North Jersey Claims Department

201-601-4100
Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · Press 1 then just wait on the line · Please call back on our interstate number 1-888-795-6672.

Central Jersey Claims Department

732-761-2020
Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · For reemployment issues only. Press 2, then press 1 · Please call back on our interstate number 1-888-795-6672.

South Jersey Claims Department

856-507-2340
Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · Direct to a human · Please call back on our interstate number 1-888-795-6672.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this NJ Unemployment phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts
Here is how our research team describes the way the NJ Unemployment phone system greets you: Must leave a voicemail unless someone answers.

What are the hours and when should I call?

NJ Unemployment operates the call center for this 609-292-2460 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 12,862 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NJ Unemployment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NJ Unemployment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NJ Unemployment is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 12,862 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call NJ Unemployment is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NJ Unemployment staffs the call center well on Tuesday.

Calling this NJ Unemployment Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 9, 2023

This number seems like it should work to get to the New Jersey unemployment office, but it doesn't. When calling it, I didn't get any kind of automated message or anything to suggest that I had reached the New Jersey Department of Labor. There was only a voicemail that said that the number I had dialed was not available.

I tried again and got the same message after about six or seven rings, as if I was calling a residential number. There was nothing to suggest that I was calling a government number and nothing to suggest this was an official number of any kind.

Upon searching for this number on the official New Jersey Department of Labor website, I didn't find it listed as one of the numbers needed to reach someone. There are four main numbers for reaching a live person, plus a number to reach the automated system, and this number doesn't come up for any of them. This number is similar to the automated system in that the first six numbers are the same, but it's a completely different number.

As I continued my search, I saw this phone number come up in the directory on the New Jersey Department of Labor's website. The website has an employee directory where you can enter in first and last names to search for someone, or you can enter in other identifying factors, such as their department or their phone number. 

Strangely, when you enter this phone number, only one name comes up: a Gregory T. Castellani who works in the Labor Department. Other phone numbers listed in the directory are tied to multiple names, suggesting that those numbers simply go to that section of the New Jersey government, but this number only suggests that it goes to Gregory Castellani.

Given the lack of identification from this number and the difficulty of finding information about it online, it's difficult to tell if this number really does belong to the New Jersey Department of Labor's Gregory Castellani or if it's a mistaken number that isn't meant to be used for the unemployment department at all. The presence of the number on the directory suggests it's a genuine number, but actually calling the number suggests it's to Gregory Castellani's office line.

Obviously, given that this number didn't work and didn't provide any kind of identifying details to confirm what it does, I can't recommend using this number for customer service from the New Jersey Unemployment Office.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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