NJ Unemployment North Jersey Claims Department

Phone Number & Getting a Rep

NJ Unemployment North Jersey Claims Department number

201-601-4100
Calls North Jersey Claims Department·See main phone number & contact info
Q:

How do I talk to a human at this NJ Unemployment number?

A:Press 1 then just wait on the line
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to NJ Unemployment North Jersey Claims Department?

A:The average hold time is 53 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All NJ Unemployment customer service contact information

This is the #3 most popular NJ Unemployment phone number out of 5. Click above to go back to the main customer service number and other contact information, including NJ Unemployment email addresses, twitter handles, and live chat options.

More NJ Unemployment Customer Phone Numbers

Claims Department

609-292-0695
Main phone number · 24 hours, 7 days · Just wait on the line · Unemployment insurance, press 1. Disability insurance, press 2. Job resources, press 3.

Directors Office

609-292-2460
24 hours, 7 days · Follow prompts · Must leave a voicemail unless someone answers.

Central Jersey Claims Department

732-761-2020
Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · For reemployment issues only. Press 2, then press 1 · Please call back on our interstate number 1-888-795-6672.

South Jersey Claims Department

856-507-2340
Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · Direct to a human · Please call back on our interstate number 1-888-795-6672.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this NJ Unemployment phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then just wait on the line
Here is how our research team describes the way the NJ Unemployment phone system greets you: Please call back on our interstate number 1-888-795-6672.

What are the hours and when should I call?

NJ Unemployment operates the call center for this 201-601-4100 phone number Mon-Fri 7am-6pm, Sat-Sun 8am-12pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 12,862 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NJ Unemployment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NJ Unemployment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NJ Unemployment is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 12,862 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call NJ Unemployment is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NJ Unemployment staffs the call center well on Tuesday.

Calling this NJ Unemployment Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 9, 2023

Unless you're a bona fide resident of New Jersey with a specific northern New Jersey area code, this number cannot be used. The state of New Jersey's unemployment division breaks down into four main numbers: northern New Jersey, central New Jersey, southern New Jersey and out-of-state calls.

When you dial this number, the system automatically checks the area code of the phone number you're using. If you're calling from a number that is outside of northern New Jersey, the system will not let you proceed. Based on the area code map of New Jersey, this phone number's system will accept 201 and 551 area codes for certain and will probably accept 862 and 973 area codes. 908 area codes are a gray area, as this could fall under either northern New Jersey or central New Jersey.

If your area code is from anywhere else, you will only get an automated message telling you that you cannot use this number for assistance because your phone number is not based in northern New Jersey. Depending on where you're calling from, the number will tell you that you must call the appropriate number in order to receive assistance from anyone. It will then automatically hang up.

This service standard is probably based on the state's need to streamline its unemployment calls and break them down by region. New Jersey is a densely packed state, and having multiple numbers goes a long way in preventing both callers and representatives from getting overwhelmed and having lengthy wait times. The state already requires an overlay code in four different regions because of the high amount of phone numbers. Given that wait times could otherwise exceed a half-hour and the people using these numbers often need immediate help, limiting wait times this way makes a lot of sense.

Still, blocking certain area codes may seem understandably confusing to customers in the modern era. It has the feel of a solution that was created before the cell phone's rise to dominance. People today move in and out of different states regularly, and they often don't change their phone numbers when they move. With New Jersey sharing borders with New York, Pennsylvania and Delaware, it's highly possible for genuine residents of New Jersey to bring a number from one of these states after relocating to the state.

Obviously, given that I could not use this number for anything, I cannot recommend using it unless you have a northern New Jersey area code.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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