A:Say "Representative" then say "No" to the survey.Our free phone can also navigate phone menus to get a live human at NBA.com for you.
Q:
Does NBA.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for NBA.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this NBA.com phone number to document the phone system.
Here is how our research team describes the way the NBA.com phone system greets you: Hi, I am your digital assistant. If you are calling to place a new order, please say yes; otherwise, say no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" then say "No" to the survey.
Below are some clips we've found from NBA.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the NBA Store dot com.
Hi. I am your digital assistant. If you are calling to place a new order, please say yes.
Otherwise, say no."
Excerpt from a call with NBA.com
Tuesday, January 2, 2024 7:16 PM
What are the hours and when should I call?
NBA.com operates the call center for this 866-746-7622 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 333 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the NBA.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NBA.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NBA.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NBA.com is Monday.The most busy day to call is Thursday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 333 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call NBA.com is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NBA.com staffs the call center well on Monday.
Why Customers Call NBA.com
Below is a sample of recent calls to NBA.com, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about order billing: "I was supposed to get free shipping that day, and when I got my bill, I don't know if it reflects the free shipping because the amount seems too much."
- From a call lasting 6m 53s , Sep 17, 2024 8:45 PM
Request for assistance: "I would like to get assistance with something."
- From a call lasting 33s , Jul 19, 2024 5:31 AM
Requesting replacement for defective item: "I'm calling because I ordered something, and it arrived defective, if you will."
- From a call lasting 5m 19s , Jul 10, 2024 2:38 PM
General inquiries: "Various questions about the NBA and the store."
- From a call lasting 4m 20s , May 1, 2024 5:02 AM
Contacting NBA players: "Is there any way I can contact any NBA players?"
- From a call lasting 1m 37s , Apr 17, 2024 5:49 PM
Cancel NBA pass: "I'm trying to cancel my NBA pass, it's not working on any of my TVs."
- From a call lasting 3m 57s , Mar 27, 2024 5:38 AM
Needs to speak with representative: "I would like to speak to a customer representative."
- From a call lasting 1m 56s , Mar 18, 2024 4:44 PM
Information about why customers call NBA.com is extracted from issues that customers have reported to GetHuman.
NBA.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is NBA.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NBA.com agent. This phone number is NBA.com's best phone number because 1,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-746-7622 include and other customer service issues. Rather than trying to call NBA.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter. In total, NBA.com has 1 phone number. It's not always clear what is the best way to talk to NBA.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NBA.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NBA.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.