A:Press 4 at first menu, then you must put in your account number.Our free phone can also navigate phone menus to get a live human at MyHeritage.com for you.
Q:
Does MyHeritage.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MyHeritage.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MyHeritage.com phone number to document the phone system.
Here is how our research team describes the way the MyHeritage.com phone system greets you: If you are responding to a call you recently received, please press 5. All other calls press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at first menu, then you must put in your account number.
Below are some clips we've found from MyHeritage.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling MyHeritage support.
For Billing and Accounting, press one. For MyHeritage DNA, press two.
For photo features such as time to purchase a DNA kit or speak with a sales representative, please press one."
Excerpt from a call with MyHeritage.com
Thursday, January 11, 2024 1:32 AM
They may ask you to enter information with the dial pad
"Hello, and thank you for calling MyHeritage support.
You will soon be asked to enter your MyHeritage account number. This is a hello, and thank you for calling MyHeritage support."
Excerpt from a call with MyHeritage.com
Monday, September 23, 2024 4:29 PM
The first phone menu
"Hello, and thank you for calling MyHeritage support.
You will soon be asked to enter your MyHeritage account number.
This is especially important for billing related inquiries and may also be necessary for other actions related to your account.
You can find your account number by logging in to your MyHeritage account and clicking on your name in the top right corner.
You can also find it in the mobile app under settings.
As well as in most account related email correspondence by MyVirtage.
For billing and accounting, press one.
For MyHeritage DNA, press two."
Excerpt from a call with MyHeritage.com
Sunday, June 16, 2024 3:03 AM
After you press 2
"For photo features, press three.
For technical to purchase a DNA kit or speak with a sales representative, please press one."
Excerpt from a call with MyHeritage.com
Sunday, June 16, 2024 3:03 AM
After you press 4
"For privacy questions or concerns, please for billing information, cancel and refunds, please press one.
For login issues, please press two.
For technical support for our website, or our mobile app, please press three.
For technical support for our downloadable family tree builder software, please press four."
Excerpt from a call with MyHeritage.com
Monday, January 8, 2024 1:48 PM
What are the hours and when should I call?
MyHeritage.com operates the call center for this 844-994-1888 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 980 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MyHeritage.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MyHeritage.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MyHeritage.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MyHeritage.com is Saturday.The most busy day to call is Monday, which averages 126% more phone calls by comparison.Again, this is based on a sample of 980 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
Use this link to find customer service help through their website
As a last, sometimes only, resort- MyHeritage.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MyHeritage.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MyHeritage.com agent. This phone number is MyHeritage.com's best phone number because 2,814 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-994-1888 include Account Access, Account Setup, Cancel Account, Refund a Charge, Locked Account and other customer service issues. Rather than trying to call MyHeritage.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MyHeritage.com has 1 phone number. It's not always clear what is the best way to talk to MyHeritage.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MyHeritage.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MyHeritage.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.