A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 9 seconds.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lululemon below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lululemon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Extension 2
Below are some clips we've found from Lululemon's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lululemon. For service in English, press one.
Practices, go to lululemon dot com and click on the privacy policy in the footer at the bottom of the page.
Thank you for contacting Lululemon.
If you're following up about an order you've already placed, press one.
For help with products recommend please know that we can only cancel an order if it was placed within the last sixty minutes.
While we're not able to edit orders once they're placed, we'd love to answer your questions.
To check your order status, including those split into multiple shipments, visit lululemon dot com."
Excerpt from a call with Lululemon
Friday, February 2, 2024 8:23 PM
What are the hours and when should I call?
Lululemon operates the call center for this 877-263-9300 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,380 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lululemon call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lululemon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lululemon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lululemon is Sunday.The most busy day to call is Thursday, which averages 132% more phone calls by comparison.Again, this is based on a sample of 1,380 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday, which is 103% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Lululemon representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Lululemon is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Lululemon staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
I have a friend who does Brazilian Jiu-Jitsu and she swears by Lululemon's leggings. According to her, it's worth paying the extra money for these leggings because unlike cheap leggings they don't split or get holes in them. She said that if I opt for a couple of pairs of these I won't need to buy any leggings for the next couple of years. Since I'm tired of replacing my leggings every couple of months, I thought that I might buy a pair and give it a try. If I like them, then I may buy more.
However, I don't know much about the brand or how they would fit me and there isn't a Lululemon store near my home. Therefore, I thought that my best bet would probably be to talk to someone from the company. I also realized that there are a lot of people who wear Lululemon, so I had no idea what to expect when calling. People could be calling about returns, order status, Lululemon programs, and probably a dozen other things. Despite this, I still got help from a live person within about six minutes, which was certainly good enough for me.
When I first called, I was greeted by an automated voice assistant that said, "Thank you for calling Lululemon. For service in English, press 1." After I pressed one, it continued on, "To find out more about our privacy practices, go to Lululemon.com and click on the privacy policy in the center of the bottom of the page. Thank you for contacting Lululemon. If you are calling about an order you already placed, press 1. For help with product recommendations, placing an order, or a new order, press 2. If you have questions about a specific style or inventory availability, press 3. For questions about a return, press 4. For questions about Lululemon programs, press 5. If you have questions about Lululemon studio mirror, or studio mirror products, press 6. For any other questions, press 7."
I chose 2 since it seemed to line up with what I needed the most, and then it said, "If you are a military first responder member and need support placing an order online with a gift card, press 1. For all other product inquiries, including pressing a new order, please press 2."
After pressing 2, I had to listen to a long message that was obviously designed to get me to go to their website for support instead. However, at the end of the long message, it told me that I could stay on the line to talk to a product expert, which is what I chose to do. Then there was a message about how the company does not support racism or discrimination of any kind. The phone rang one time and Nicole promptly picked up. She was extremely helpful and easy to talk to. After chatting for about five minutes I was confident in making my selection. I'd call back in a heartbeat if I had any future questions.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Lululemon
If you have time to do a bit of reading before you call Lululemon, we recommend you read over some of our problem-specific articles.
The Lululemon size chart provides measurements and corresponding sizes to help customers find their perfect fit. It offers various categories such as tops, bras, bottoms, and accessories. Customers can easily determine their size by comparing their body measurements with the chart. The Lululemon size chart takes into account factors like bust, waist, and hip measurements to ensure accurate sizing. Additionally, Lululemon provides detailed sizing information for specific product lines, including inseam lengths, rise heights, and supportive features. Customers can access the size chart on the Lululemon website or in-store to make confident and informed purchasing decisions. Remember to refer to the size chart for each specific garment, as sizes may vary between different styles and collections.
The Lululemon loyalty program, known as "The Sweat Collective," is a special membership designed to reward fitness professionals and enthusiasts who inspire others to live an active lifestyle. As a member, you gain access to numerous benefits and exclusive privileges. These include a discount on regular priced merchandise both online and in-store, early access to new product launches, and access to members-only events. The program also offers valuable networking opportunities with like-minded individuals, fostering a community of support and shared knowledge. To join, you must apply with relevant proof of your involvement in fitness or wellness, such as a certification or affiliation. The Lululemon loyalty program celebrates and recognizes individuals who embody the brand's dedication to empowering and motivating others through their commitment to fitness.
No, Lululemon gift cards are not refundable. Once a gift card is purchased, it cannot be returned or refunded. This policy is in place to protect against fraudulent activity and ensure the integrity of gift card transactions. Lululemon is not responsible for lost or stolen gift cards, so it is important to treat them like cash. However, gift cards can be used to make purchases online or in-store and can be combined with other payment methods if the balance is insufficient. They make for a perfect gift to let the recipient choose their favorite workout or athleisure items from Lululemon's wide range of high-quality apparel and accessories.
Click the link above to get answers to just about any Lululemon customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lululemon, and their purpose. Are any of these similar to the reason you are trying to call?
Gift card issue: "I can't use it because I can't find or see the card number."
- From a call lasting 2m 41s , Nov 22, 2024 4:24 PM
Discount issue: "I placed a couple of orders online, and the first one, for some reason, did not take off my first responder discount."
- From a call lasting 9m 34s , Nov 21, 2024 7:55 PM
Request for gift cards: "I wanted to see how I could get two gift cards from Lululemon."
- From a call lasting 13m 41s , Nov 21, 2024 6:01 PM
Order charge clarification: "Have these orders shipped yet?"
- From a call lasting 12m 9s , Nov 20, 2024 9:49 PM
Missing package inquiry: "I placed four separate orders just last week and I don’t have one of the items."
- From a call lasting 10m 49s , Nov 20, 2024 9:07 PM
Return process inquiry: "But I wanna return this one before it's too late."
- From a call lasting 14m 30s , Nov 20, 2024 7:34 PM
Information about why customers call Lululemon is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lululemon provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lululemon will reply our your email.
As a last, sometimes only, resort- Lululemon customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lululemon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lululemon agent. This phone number is Lululemon's best phone number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-263-9300 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lululemon first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Lululemon has 2 phone numbers. It's not always clear what is the best way to talk to Lululemon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lululemon. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lululemon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
