Toll-free · 24 hours, 7 days · Press 0# when it asks for your account number · To get started, enter your card or account number followed by the pound sign. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TD Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TD Bank phone number to document the phone system.
Here is how our research team describes the way the TD Bank phone system greets you: To get started, enter your card or account number followed by the pound sign.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then press 0 again.
Below are some clips we've found from TD Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Please be advised that severe weather is impacting some of our customers and locations resulting in longer wait times than normal.
Our automated telephone service, online banking, mobile app, and tablet app are available to access your accounts.
Thank you for your continued patience.
Thank you for calling TD Bank, America's most convenient bank.
To get started, enter your card or account number, followed by the pound sign."
Excerpt from a call with TD Bank
Monday, September 30, 2024 1:33 AM
The first phone menu
"You for calling TD Bank, America's most convenient bank.
To get started, enter your card or account number followed by the pound sign.
If you make a mistake, press star to start over.
If you need a moment, press the pound key.
To report a lost, stolen, or not working debit card, press one.
For other options, press three."
Excerpt from a call with TD Bank
Wednesday, September 11, 2024 8:21 PM
What are the hours and when should I call?
TD Bank operates the call center for this 800-937-2000 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 954 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TD Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TD Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TD Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TD Bank is Sunday.The most busy day to call is Monday, which averages 124% more phone calls by comparison.Again, this is based on a sample of 954 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
Calling TD Bank is fairly straightforward, as this number can be used at any time of day, seven days a week. If you're a TD customer, you'll need to enter in your debit card number or your account number to proceed with banking over the phone. If you're not a TD customer, you still have options to get information.
When I called, I first waited through the opening request for my information, as I was not a TD customer. After a minute, the system said that if I needed a minute to get the number, I could press 1; otherwise, I could press 2 to do something else. I chose 2, and the system took me to a menu where I could choose several options, including opening a new account, getting banking hours and checking a routing number.
I opted to check banking hours and was told that most TD locations had the same hours for Monday-Thursday, Friday, Saturday and Sunday. If I needed information about a specific branch, I was encouraged to either visit TD's website or check through their application. After getting that information, I waited to see what the system would do.
I was told that I could either repeat the message by pressing 1 or go back to the main menu by pressing 2. I went back to the main menu, and I opted for routing numbers. The system said my routing number would be different based on where the account had been opened. It then ran through a list of states to check, going through six states before saying I could press 7 if my state wasn't listed. Upon doing that, it offered six more choices.
Based on this, I would feel very comfortable using this number. The system is helpful and easy to navigate, making it easy to find the information you need.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call TD Bank
If you have time to do a bit of reading before you call TD Bank, we recommend you read over some of our problem-specific articles.
There are different ways that you can use to close your TD Bank account. These methods include closing the account online, sending a letter to TD Bank, sending TD Bank an email, or going to a TD Bank branch to request them to close your bank account.
TD Bank can freeze your account if it has suspicious activity or if they suspect that it has been subject to fraud. If you have lost access to your TD Bank account, you have to go to the bank and speak to a TD Bank representative who will help you to recover access to your account. To prevent fraud on your account in the future, you should install anti-virus software on your computer, only access your account on secure websites and report suspicious emails.
As a TB Bank customer, you can use your online account access to set up eBills on your monthly payments or on a single transaction by logging into your account and setting up the process in the "Bill Pay" center. Once eBills have been established, you have the option to log into your account at any time to modify or cancel the service.
Click the link above to get answers to just about any TD Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TD Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Debit card inquiry: "I don't know how you figure out new."
- From a call lasting 16m 54s , Oct 8, 2024 10:33 PM
Technical assistance inquiry: "Just wanted to ask some question about technical."
- From a call lasting 8m 25s , Oct 8, 2024 10:21 PM
Account balance inquiry: "I'd like to know the balances of my accounts, please."
- From a call lasting 19m 22s , Sep 30, 2024 1:33 AM
Information about why customers call TD Bank is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TD Bank will reply our your email.
As a last, sometimes only, resort- TD Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TD Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TD Bank agent. This phone number is TD Bank's best phone number because 92,790 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-937-2000 include Change PIN, Check Application Status, Cancel Account, Account Setup, Statement Request and other customer service issues. The TD Bank call center that you call into has employees from New Jersey, Maine and is open 24 hours, 7 days according to customers. In total, TD Bank has 3 phone numbers. It's not always clear what is the best way to talk to TD Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TD Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TD Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
