A:Calling this Insignia number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Insignia for you.
Q:
Does Insignia offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-9pm CST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Insignia below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Insignia phone number to document the phone system.
Here is how our research team describes the way the Insignia phone system greets you: If you are calling about a TV or appliance, press 1. For all other products, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Insignia number should go right to a real human being
Below are some clips we've found from Insignia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Insignia.
By the way, our hours have changed.
We're now open from eight AM to nine PM central time.
If you are calling about a TV or appliance, press one.
For all other products, press two.
Please make a selection."
Excerpt from a call with Insignia
Friday, March 1, 2024 8:22 PM
The first phone menu
"For calling Insignia.
By the way, our hours have changed.
We're now open from eight AM to nine PM central time.
If you are calling about a TV or appliance, press one.
For all other products, press two."
Excerpt from a call with Insignia
Friday, May 24, 2024 3:48 PM
After you press 1
"If you're calling about a repair, press one.
If not, press two."
Excerpt from a call with Insignia
Friday, May 24, 2024 3:48 PM
In fact, much of this information on this page is superfluous because this Insignia phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Insignia operates the call center for this 877-467-4289 phone number Mon-Sun 8am-9pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 995 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Insignia call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Insignia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Insignia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Insignia is Tuesday.The most busy day to call is Friday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 995 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday, which is 263% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Insignia is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Insignia staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
My experience with Insignia is best described as mixed. While the call process was pretty simple and streamlined, the customer service at the end was mixed. I don't much enjoy outsourced customer service, and it was clear that it was outsourced. Despite that, by the end of the call, I was able to get some help with a TV repair question, so it wasn't a complete waste of time. I would call again if I had a problem with my TV (although I would anyhow since I invested in it), but I would expect it to take some time.
I was greeted by an instant "Thanks for calling Insignia," which was spoken clearly by an American woman in a very crisp and friendly voice. The automated voice continued to say a few things in Spanish and then let me know that the hours had changed and that Insignia was open from 9 a.m. to 9 p.m. Pacific time, which was good news for me since I called them later at night. I hadn't really even thought about the fact that their call lines might be closed.
The same voice then stated, "If you are calling about a TV or appliance, press 1. For all other products, press 2." I pressed 1 because I was having an issue with the HDMI port in the back of my TV, and I wanted to know what the process of repair or replacement would be for the TV. It seemed silly to buy a new TV when I just needed to change the port.
After choosing one, the voice stated, "If you are calling for a repair, press 1. If not, press 2." The entire directory continued to be simple, which I liked and gave me a false sense of security. After pressing one, the next set said, "For appliances, press 1. For TVs, press 2."
I pressed 2, and then it said, "If your TV is larger than 42 inches, press 1. Otherwise, press 2." I pressed two and then a recorded message told me that all calls are monitored and to continue going online to get answers to common questions, find user manuals, and utilize the customer forum. After this speech, it reminded me to have the model number of my TV available for faster service and told me to hold while the call was transferred.
To my surprise, I connected with a sales agent in just seconds, but this sales agent had a very thick accent and said his name was Jacob. It was very clear his name was not Jacob. While we were able to get to the source of the problem, I had a hard time understanding him, and both of us had to keep asking questions to make sure we understood each other. It made the actual customer service tedious, and I would have preferred to talk to someone more fluent in English.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Insignia
If you have time to do a bit of reading before you call Insignia, we recommend you read over some of our problem-specific articles.
Insignia is a brand that specializes in consumer electronics and home appliances. Offering a wide range of products, Insignia aims to provide affordable yet high-quality options for everyday needs. From televisions, soundbars, and speakers to kitchen appliances, smart home devices, and computer accessories, Insignia offers innovative and reliable options for modern living. Their products are designed with the latest technology, providing a seamless user experience and enhancing convenience and entertainment around the home. Insignia is known for its commitment to customer satisfaction, ensuring that their products meet rigorous quality standards and offer excellent value for money. Whether it's enhancing your entertainment experience or simplifying daily household tasks, Insignia is dedicated to making life easier and more enjoyable for consumers.
Insignia has a customer-friendly return policy to ensure your satisfaction. If you need to return a product, you have 30 days from the date of purchase to initiate the return process. The item must be in its original condition, along with the original packaging and accessories. To request a return, you can contact our customer support team via phone or email, providing your order details. Once your return is approved, we will provide you with a prepaid shipping label to send the item back to us. Upon receiving the returned product, our team will inspect it and process the refund within a reasonable time frame. Please note that certain items may be subject to additional return restrictions. For more detailed information about our return policy, please visit our website or reach out to our support team.
Yes, Insignia products come with warranties to ensure customer satisfaction. Each Insignia product is accompanied by a limited warranty that provides coverage against manufacturing defects and faulty workmanship. The duration and terms of the warranty may vary depending on the specific product category. Insignia pledges to repair or replace any defective product within the warranty period, free of charge. However, the warranty does not cover damages caused by misuse, accidents, or unauthorized modifications. To make a claim or seek further assistance regarding warranty coverage, customers can contact Insignia's dedicated customer support team via phone or email. Insignia is committed to providing high-quality products and reliable support, making customer satisfaction a top priority.
Click the link above to get answers to just about any Insignia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Insignia, and their purpose. Are any of these similar to the reason you are trying to call?
Local channels issues: "But now I don't have my local channels."
- From a call lasting 59m 42s , Dec 18, 2024 4:15 PM
Unable to scan channels: "I'm trying to put panels in here, and I can't do it."
- From a call lasting 11m 5s , Dec 17, 2024 2:29 PM
TV update issues: "Why is it taking so long for the update, ma'am?"
- From a call lasting 34m 24s , Dec 14, 2024 9:24 PM
TV Wi-Fi connection issues: "I'm having a difficult time getting my insignia TV to interact with my Wi Fi."
- From a call lasting 21m 17s , Dec 12, 2024 7:48 PM
Information about why customers call Insignia is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Insignia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Insignia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Insignia agent. This phone number is Insignia's best phone number because 4,140 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-467-4289 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Insignia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Insignia has 1 phone number. It's not always clear what is the best way to talk to Insignia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Insignia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Insignia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
