Toll-free · Mon-Fri 6am-6pm, Sat-Sun 7am-4pm PST · Calling this Holland America Cruise Line number should go right to a real human being · If you are a travel advisor, press 1. All other callers, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to human for guest relations · Guest Relations Dept - Questions about onboard billing, press 1. Existing booking or upcoming sailing, press 2. If you know the extension of the party you want to reach, press 3. Lost or damaged luggage, press 4. Lost property, press 5. All other questions, press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Corporate Headquarters · If you know your party's 5-digit extension, enter it now. For reservations, press 1. For guest relations, press 2. For the operator, press 3 or stay on the line.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Holland America Cruise Line below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Holland America Cruise Line phone number to document the phone system.
Here is how our research team describes the way the Holland America Cruise Line phone system greets you: If you are a travel advisor, press 1. All other callers, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu. Then choose an option 1-6.
Below are some clips we've found from Holland America Cruise Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Holland America Line.
Your call may be recorded for quality assurance purposes.
Are you calling as a travel adviser?
In a few words, tell me about the reason for your call."
Excerpt from a call with Holland America Cruise Line
Thursday, June 13, 2024 7:50 PM
What are the hours and when should I call?
Holland America Cruise Line operates the call center for this 800-426-0327 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 213 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Holland America Cruise Line call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Holland America Cruise Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Holland America Cruise Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Holland America Cruise Line is Sunday.The most busy day to call is Thursday, which averages 258% more phone calls by comparison.Again, this is based on a sample of 213 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
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Thu
Busiest
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The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
I'm thinking about going on a cruise, but this will be my first time and I have a lot of questions about how to book the cruise. I'm not as familiar with the amenities and the terminology and I want to make sure that I'm getting what I think I am. For that reason, I decided it would be a good idea to just call Holland America Line directly and talk to them about booking a cruise. I know they probably have a standard wait, but I figure it's worth it if I know that I'm booking my cruise correctly. It's a lot of money to just make guesses and hope that I'm right.
When I called, a recorded voice stated, "Thank you for calling Holland America Line. Are you calling as a travel advisor? In a few words, tell me about the reason for your call." I responded back that I wasn't, and then that I needed to "Book a trip." The automated agent responded back, "I didn't catch that, please tell me one more time what you are calling about?" I tried again, and this time she got it and said, "Are you calling about booking a new cruise?"
I said yes, and then it said, "Got it. Give me one minute while we transfer you." It gave me a short message about a survey and then upbeat synthesized music started to to play with an occasional message that said, "Thank you for waiting, we will be with you shortly." About two minutes later Stacey answered. Stacey was very friendly and talked me through my options and I felt comfortable by the end of my call with making a final purchase.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Holland America Cruise Line
If you have time to do a bit of reading before you call Holland America Cruise Line, we recommend you read over some of our problem-specific articles.
Holland America Cruise Line offers an extensive range of destinations to satisfy diverse travel preferences. Our itineraries cover countless destinations across seven continents. Explore the captivating charm of Europe with cruises to Baltic capitals, Mediterranean gems, or the awe-inspiring Norwegian fjords. Embark on an adventure to the stunning landscapes of Alaska, where you can witness glaciers, wildlife, and serene wilderness. Discover the vibrant cultures of the Caribbean islands, with stops in popular ports like Jamaica, Aruba, and Saint Lucia. Immerse yourself in the breathtaking beauty of the South Pacific, including Tahiti, Bora Bora, and Fiji. Experience the wonders of Asia, with sailings to Japan, China, and Southeast Asia. Unearth the enchanting landscapes of Australia and New Zealand. Whatever destination you desire, Holland America Cruise Line has a voyage to fulfill your wanderlust.
Yes, Holland America Cruise Line offers special accommodations for guests with disabilities to ensure their comfort and accessibility during their cruise experience. The ships are equipped with accessible staterooms featuring wider doorways, roll-in showers, grab bars, and other necessary amenities. Elevators and ramps are available throughout the vessels, allowing easy navigation for wheelchair users. The cruise line also provides visual and hearing aids upon request to assist guests with sensory impairments. Furthermore, accessible seating is available in dining venues, theaters, and other public areas. Holland America Cruise Line strives to create an inclusive environment, and their dedicated crew members are trained to assist guests with disabilities whenever needed. By offering these special accommodations, the cruise line aims to meet the unique needs of all their passengers, ensuring a memorable and enjoyable vacation for everyone.
No, you cannot bring your own alcohol on board Holland America Cruise Line ships. Holland America has a policy that prohibits guests from bringing any outside alcoholic beverages on board. However, they offer a variety of onboard bars and lounges where you can enjoy a wide selection of beverages, including alcoholic options. These bars and lounges offer a range of drinks, from classic cocktails to fine wines and premium spirits. Additionally, Holland America's beverage packages can be purchased to enjoy unlimited libations during your cruise. So, while you cannot bring your own alcohol, the cruise line ensures that you have ample opportunities to indulge in a variety of drinks during your voyage.
Click the link above to get answers to just about any Holland America Cruise Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Holland America Cruise Line, and their purpose. Are any of these similar to the reason you are trying to call?
Check reservation status: "I just wanna make sure that we have our rooms and that everything is paid for."
- From a call lasting 13m 29s , Aug 16, 2024 12:55 AM
Flight departure inquiry: "I need to know if we will have enough time to catch our flight after the ship departs."
- From a call lasting 106m 37s , Jul 24, 2024 12:40 AM
Inquiring about onboard services: "I'm calling about services on the ship."
- From a call lasting 2m 39s , Jun 22, 2024 7:03 PM
Difficulty booking transfer: "I've been trying for days to book a transfer from the Buenos Aires airport to the ship, but every time I click 'submit order,' nothing happens."
- From a call lasting 10m 44s , Jun 13, 2024 7:50 PM
Inquiring about last minute deals: "I'm calling to ask if there is a list of guests interested in last minute price reductions or cancellations for cruises."
- From a call lasting 11m 31s , Mar 12, 2024 9:24 PM
Referring a friend for credit: "I'm trying to refer a friend so I can get fifty dollars onboard credit."
- From a call lasting 6m 4s , Jan 2, 2024 11:06 PM
Information about why customers call Holland America Cruise Line is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Holland America Cruise Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Holland America Cruise Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Holland America Cruise Line agent. This phone number is Holland America Cruise Line's best phone number because 4,140 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-0327 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Holland America Cruise Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Holland America Cruise Line has 4 phone numbers. It's not always clear what is the best way to talk to Holland America Cruise Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Holland America Cruise Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Holland America Cruise Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
