HM Passport Office Customer Service

Phone Number & Contact Info

HM Passport Office's Best Phone Number

+44 300 222 0000
Calls Customer Service·Most popular HM Passport Office number
Q:

How do I talk to a live human at HM Passport Office?

A:Press 1 when you hear the options (don't wait for the options recording to finish). Press 0 for the second level options (don't wait for the options recording to finish). Press 2 for the third level options (don't wait for the options recording to finish).
Q:

Does HM Passport Office offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this HM Passport Office phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 when you hear the options (don't wait for the options recording to finish). Press 0 for the second level options (don't wait for the options recording to finish). Press 2 for the third level options (don't wait for the options recording to finish)

What are the hours and when should I call?

HM Passport Office operates the call center for this +44 300 222 0000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 562 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HM Passport Office phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HM Passport Office staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call HM Passport Office is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 562 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call HM Passport Office

In summation, the best day to call HM Passport Office is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HM Passport Office staffs the call center well on Thursday.

Why Customers Call HM Passport Office

If you have time to do a bit of reading before you call HM Passport Office, we recommend you read over some of our problem-specific articles.

Do I need to submit my old passport when applying for a new one?

Yes, you are required to submit your old passport when applying for a new one. The HM Passport Office requires your old passport to be submitted as part of the application process for a new passport. This is to ensure the proper cancellation and invalidation of the old passport in accordance with international regulations and to prevent misuse or duplication. It is imperative that your old passport is included along with your application to avoid any delays or complications in the process. Additionally, be sure to follow the guidelines provided by HM Passport Office for submitting your old passport, including any necessary photocopies or documentation.

What is the cost of getting a passport?

The cost of getting a passport varies depending on several factors. For standard adult passports, the current fee is £85.50 for online applications and £95 for postal applications. However, the fee for a child's passport is slightly lower at £58.50 for online applications and £68 for postal applications. If you require a passport urgently, there is an additional fee of £142 for the one-week Fast Track service or £177 for the one-day Premium service. It's important to note that these fees are subject to change, so it's advisable to check the HM Passport Office website for the most up-to-date information.

What is the validity period of a passport?

The validity period of a passport depends on various factors, including the type of passport and the age of the passport holder. For adult passports, the standard validity duration is typically ten years from the date of issuance. However, for children under the age of 16, the validity is shorter, usually for a period of five years. It is important to note that certain countries may have specific entry requirements, such as six months of validity remaining on the passport beyond the date of entry. Therefore, always check the specific entry requirements of the destination country before traveling. To avoid any inconvenience or last-minute issues, it is advisable to renew the passport well in advance before it expires.

Top HM Passport Office customer service problems

Click the link above to get answers to just about any HM Passport Office customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call HM Passport Office is extracted from issues that customers have reported to GetHuman.
HM Passport Office issues reported to GetHuman

Conclusion and closing notes

This is HM Passport Office's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HM Passport Office agent. This phone number is HM Passport Office's best phone number because 3,372 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +44 300 222 0000 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call HM Passport Office first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, HM Passport Office has 1 phone number. It's not always clear what is the best way to talk to HM Passport Office representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for HM Passport Office. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HM Passport Office. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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