Ford Member Services

Phone Number & Getting a Rep

Ford Member Services number

800-392-3673
Toll-free·Calls Member Services·See main phone number & contact info
Q:

How do I talk to a human at this Ford number?

A:Press 0; at prompt press 0; at prompt press 0; at prompt press 1; at prompt press 0.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-11pm, Sat 8am-8pm EST. The least busy day is Thursday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Ford Member Services?

A:The average hold time is 17 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday.

All Ford customer service contact information

This is the #4 most popular Ford phone number out of 4. Click above to go back to the main customer service number and other contact information, including Ford email addresses, twitter handles, and live chat options.

More Ford Customer Phone Numbers

Customer Service

888-781-7319
Main phone number · Toll-free · Mon-Fri 8am-5pm EST · Calling this Ford number should go right to a real human being · Please hold for the next available representative.

Roadside Assistance

800-241-3673
Toll-free · 24 hours, 7 days · Calling this Ford number should go right to a real human being ·

Safety Recalls

866-436-7332
Toll-free · 24 hours, 7 days · Calling this Ford number should go right to a real human being · For recall or customer satisfaction program letter, use your 1-digit PIN, press 2. To locate the nearest dealer, press 3. For refunds for repairs that have already been done, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Ford phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0; at prompt press 0; at prompt press 0; at prompt press 1; at prompt press 0.
Here is how our research team describes the way the Ford phone system greets you: In a few words, please say why you are calling today.

What are the hours and when should I call?

Ford operates the call center for this 800-392-3673 phone number Mon-Fri 8am-11pm, Sat 8am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 708 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ford phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ford staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ford is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 708 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Ford is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Ford number, but it is also the day with the shortest hold times.

Calling this Ford Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jan 3, 2024

I have a Ford Maverick, but I want to buy some aftermarket parts to dress it up a bit. However, when I purchased the Maverick I also bought a warranty, and I'm afraid if I attempt to upgrade my truck too much, I might void my warranty. Therefore, before doing anything, I figured the best thing to do was call the Ford warranty center and talk to someone. I know the lines are usually recorded as well so I figured that would protect me in case something went wrong down the line. 

My Maverick is only a few months old, so I really don't want to do anything to hurt the value, but I do want to make some adjustments to really make it mine. People are probably on the phone with Ford all the time talking to them about warranty issues or recall issues. I suppose some people use them for financing as well and that can lead to an entirely new slew of issues. People probably call about leases too, but I'd never lease because then I know I can't add any extra flair to my truck. 

When I called this number, an automated voice assistant answered and greeted me by saying, "Welcome to the Ford customer relationship center. In a few words, please say why you're calling today." I replied, "Talk to someone about my warranty." It then repeated back to me, "You have concerns about your warranty, is that right?" I answered yes, but then it asked for the make and model of the car that I was calling about. I kept saying Ford Maverick, but there was too much noise in the background of my call or the system was glitching because it wouldn't recognize my response. 

After about four attempts, the system said it was going to transfer me to someone who could help. I don't know how much longer it would have taken if it had listened to me, but I probably skipped some steps so that was fine with me. I was then on hold for about 4 minutes, then Rob picked up the phone. Rob had a semi-thick accent but I could understand him enough to get through the phone conversation. It took a little time to look up my warranty and the details, but Rob was able to walk me through what I could and couldn't do if I wanted my warranty to remain valid. So, while the system didn't work exactly right, it ended up working out in my favor. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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