Ford Safety Recalls

Phone Number & Getting a Rep

Ford Safety Recalls number

866-436-7332
Toll-free·Calls Safety Recalls·See main phone number & contact info
Q:

How do I talk to a human at this Ford number?

A:Calling this Ford number should go right to a real human being
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Ford Safety Recalls?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Ford customer service contact information

This is the #3 most popular Ford phone number out of 4. Click above to go back to the main customer service number and other contact information, including Ford email addresses, twitter handles, and live chat options.

More Ford Customer Phone Numbers

Customer Service

888-781-7319
Main phone number · Toll-free · Mon-Fri 8am-5pm EST · Calling this Ford number should go right to a real human being · Please hold for the next available representative.

Roadside Assistance

800-241-3673
Toll-free · 24 hours, 7 days · Calling this Ford number should go right to a real human being ·

Member Services

800-392-3673
Toll-free · Mon-Fri 8am-11pm, Sat 8am-8pm EST · Press 0; at prompt press 0; at prompt press 0; at prompt press 1; at prompt press 0. · In a few words, please say why you are calling today.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Ford phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ford number should go right to a real human being
Here is how our research team describes the way the Ford phone system greets you: For recall or customer satisfaction program letter, use your 1-digit PIN, press 2. To locate the nearest dealer, press 3. For refunds for repairs that have already been done, press 4.
In fact, much of this information on this page is superfluous because this Ford phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ford operates the call center for this 866-436-7332 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 708 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ford phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ford staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ford is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 708 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Ford is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Ford number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Ford Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 29, 2023

I had my car repaired by a non-Ford dealer due to a lack of available appointments at my local dealer but was told that I could be reimbursed. I followed the process at the repair shop, and then reached out to Ford for help. They told me that I had to go to the dealer and fill out the request, so I did that. I hadn't heard anything back about my refund, so I called the company to check on it. I don't know if it's just a temporary problem, but the phone service just didn't work for me. I attempted to try to talk to someone twice. 

Obviously, there are a lot of reasons why people might end up calling Ford. The most likely reason based on my phone call is recalls, but there can be repair issues, dealer problems, and just general questions. A lot of people drive Ford vehicles in this county, so it's disappointing that the company's customer service line isn't set up better to help customers. In fact, with so many limited options, it's hard to see how anyone who doesn't have a recall is really going to get help. 

When I called, a recorded message stated, "Thank you for calling Ford Corporation. For English, press 1." There was then a long message about what to do about recalls and information provided on a few websites the caller could visit to learn more. Then, the automated voice gave me a few choices including, "If you are calling in response to a recall or a customer satisfaction survey, please press 1. To hear about recalls for your vehicle using your 17-digit number, please press 2. To locate your nearest dealer, please press 3. If you are calling about a refund for a repair that has already been completed, please press 4. To repeat these choices, please press 5."

The obvious choice was four, but when I pressed it, the voice instructed me, "To submit a refund request, please contact your dealership. You will need to wait 6 to 8 weeks on average for the refund to be completed. If you have already reported it to a dealership and are still experiencing a concern, please press 1." I pressed one and there was just dead silence. After a few seconds a voice said, "Thank you for calling the Ford Motor Company," and then the line went dead. I thought maybe I had made a mistake, so I called again and followed the same pathway. I was hung up on again. I'm not sure what happened, but I wasn't able to talk to anyone. I'll just have to go down to the dealer and talk to them.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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