Toll-free · 24 hours, 7 days · Press 2 at each prompt. · How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Flowers.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Flowers.com phone number to document the phone system.
Here is how our research team describes the way the Flowers.com phone system greets you: How can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at each prompt.
Below are some clips we've found from Flowers.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling one eight hundred flowers dot com.
Your call may be recorded for quality assurance purposes.
I can help you with your order, but did you know that there's help waiting on the web?
We offer immediate assistance by connecting you directly with one of our chat specialists.
Or by going to the my orders page to view our self-service options.
We are here to get you the help you need whenever you need it."
Excerpt from a call with Flowers.com
Tuesday, March 12, 2024 4:53 PM
What are the hours and when should I call?
Flowers.com operates the call center for this 800-468-1141 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 171 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Flowers.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Flowers.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Flowers.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Flowers.com is Sunday.The most busy day to call is Monday, which averages 131% more phone calls by comparison.Again, this is based on a sample of 171 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Flowers.com is Wednesday.
Why Customers Call Flowers.com
Below is a sample of recent calls to Flowers.com, and their purpose. Are any of these similar to the reason you are trying to call?
Order status inquiry: "I wanna see where my order is at."
- From a call lasting 3m 46s , Nov 26, 2024 6:55 PM
Inquiry about international delivery: "I just wanna confirm if this service is actually just for the US residents or you are you are to also deliver it internationally?"
- From a call lasting 3m 31s , Nov 12, 2024 4:31 AM
Inquiring about flower delivery: "I'd like to confirm if this service is only available in US."
- From a call lasting 3m 19s , Nov 10, 2024 3:39 PM
Requesting a refund: "I like to speak to representative."
- From a call lasting 1m 40s , Oct 28, 2024 3:47 PM
Requesting a refund: "I'd like to speak to a representative."
- From a call lasting 6m 43s , Oct 28, 2024 3:33 PM
Refund for undelivered flowers: "Oh my gosh. I guess it has to be can y'all just get my money back?"
- From a call lasting 14m 2s , Sep 21, 2024 9:31 PM
Wrong company: "Sorry, wrong company."
- From a call lasting 2m 22s , Jun 11, 2024 7:30 PM
Undelivered Mother's Day order: "It's like this family received literally nothing from me."
- From a call lasting 14m 26s , Jun 4, 2024 4:51 PM
Ordering flowers, curious about process: "I actually want to order a flower, but I'm just really curious on how these things work."
- From a call lasting 5m 9s , May 17, 2024 12:43 PM
Information about why customers call Flowers.com is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Flowers.com will reply our your email.
Flowers.com Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Flowers.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Flowers.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Flowers.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Flowers.com agent. This phone number is Flowers.com's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-468-1141 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Flowers.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Flowers.com has 3 phone numbers. It's not always clear what is the best way to talk to Flowers.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Flowers.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Flowers.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.