Does First Niagara Bank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for First Niagara Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this First Niagara Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from First Niagara Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Or to enter an account
Please enter your KeyBank debit card number or another KeyBank account or card number."
Excerpt from a call with First Niagara Bank
Tuesday, March 26, 2024 11:58 AM
What are the hours and when should I call?
First Niagara Bank operates the call center for this 800-421-0004 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the First Niagara Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Niagara Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Niagara Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call First Niagara Bank is Friday.The most busy day to call is Monday.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call First Niagara Bank is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Niagara Bank staffs the call center well on Friday.
Why Customers Call First Niagara Bank
Below is a sample of recent calls to First Niagara Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting lien release document: "I was wondering how I can obtain some kind of documents my loan has been paid."
- From a call lasting 5m 16s , Mar 26, 2024 11:58 AM
Information about why customers call First Niagara Bank is extracted from issues that customers have reported to GetHuman.
This is First Niagara Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Niagara Bank agent. This phone number is First Niagara Bank's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-421-0004 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Niagara Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, First Niagara Bank has 1 phone number. It's not always clear what is the best way to talk to First Niagara Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for First Niagara Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Niagara Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.