A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ecobee below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ecobee phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Ecobee's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hi. Thanks for calling ecobee.
We can't wait to speak with you. Please note, all our calls are recorded for evaluation and training purposes.
For ecobee smart thermostat, press one.
For ecobee air filters, press two.
For ecobee smart door bell camera, smart camera, and smart security subscription, press three.
For ecobee smart sensor and smart sensor for doors and windows, press four."
Excerpt from a call with Ecobee
Tuesday, April 30, 2024 10:25 PM
What are the hours and when should I call?
Ecobee operates the call center for this 877-932-6233 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ecobee call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ecobee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ecobee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ecobee is Sunday.The most busy day to call is Thursday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
There are several benefits of using an Ecobee thermostat. Firstly, it offers significant energy savings by providing smart temperature control and optimizing heating and cooling schedules based on occupancy detection and local weather. This ensures that energy is not wasted on empty spaces or unnecessary heating or cooling. Secondly, Ecobee thermostats integrate seamlessly with voice assistants like Amazon Alexa and Google Assistant, allowing for convenient and hands-free control of your home's temperature. Additionally, Ecobee thermostats provide enhanced comfort and personalization with features like room sensors that detect temperature disparities and adjust accordingly. They also provide insights into energy usage and offer tips to further improve energy efficiency. Overall, Ecobee thermostats offer energy savings, convenience, comfort, and intelligent control, making them an excellent option for efficient and eco-friendly home temperature management.
No, professional installation is not required for Ecobee thermostats. Ecobee thermostats are designed to be installed by homeowners and come with an easy-to-follow installation guide. The process involves a few simple steps and should take around 30 minutes to complete. However, if you are not comfortable with DIY installations or have specific wiring requirements, it is recommended to hire a professional HVAC technician to ensure proper installation. Ecobee also offers a professional installation service called Ecobee Pro, which you can choose to avail if you prefer expert assistance. Overall, while professional installation is not necessary, it is always a good idea to evaluate your comfort level and technical skills before attempting the installation yourself.
The warranty policy for Ecobee thermostats includes a limited three-year warranty. This warranty covers any defects in materials and workmanship, providing a replacement unit or repair service at Ecobee's discretion. The warranty is valid for the original purchaser and is non-transferable. In case of a warranty claim, customers are required to contact Ecobee's support team within three years of the original purchase date. Proof of purchase may be required to validate the warranty claim. The warranty does not cover damages caused by misuse, unauthorized repairs, or accidents. Ecobee strives to offer reliable and high-quality thermostats, and their warranty policy ensures customer satisfaction by providing necessary support and solutions in the event of any product defects.
Click the link above to get answers to just about any Ecobee customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ecobee, and their purpose. Are any of these similar to the reason you are trying to call?
Setting security code: "I'm trying to set my security code on my thermostat, and I need to be walked through it."
- From a call lasting 15m 29s , Sep 20, 2024 1:06 AM
Assistance with Ecobee equipment: "I sold my house to some idiots about a few months ago, and now they're asking me how they can control my ecobee equipment."
- From a call lasting 12m 29s , May 6, 2024 11:24 PM
Information about why customers call Ecobee is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Ecobee customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ecobee's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ecobee agent. This phone number is Ecobee's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-932-6233 include and other customer service issues. Rather than trying to call Ecobee first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or phone. In total, Ecobee has 1 phone number. It's not always clear what is the best way to talk to Ecobee representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ecobee. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ecobee. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.