How do I talk to a live human at E-ZPass Maryland?
A:Press 1 at 1st prompt. Then 9 at menu. Operator will say invalid selection. So press 0 a few more times and it will automatically transfer you to a human. No CB after business hours.Our free phone can also navigate phone menus to get a live human at E-ZPass Maryland for you.
Q:
Does E-ZPass Maryland offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 5 minutes and 42 seconds.The longest hold times are on Saturday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for E-ZPass Maryland below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this E-ZPass Maryland phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at 1st prompt. Then 9 at menu. Operator will say invalid selection. So press 0 a few more times and it will automatically transfer you to a human. No CB after business hours.
Below are some clips we've found from E-ZPass Maryland's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling the Drive EasyMD and EasyPass Maryland interactive voice response system.
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system using your phone keypad, say keypad or press two.
For the rest of this call, please choose your option from the phone keypad.
The Maryland Transportation Authority's tolling program servicing EZ Pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and a savings of up to seventy seven percent, Sign up for an EZ Pass Maryland account.
If you have video tolls, and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today.
You may choose one of the following options."
Excerpt from a call with E-ZPass Maryland
Monday, January 29, 2024 3:07 PM
They may ask you to enter information with the dial pad
"Thank you for calling the Drive EasyMD and EasyPass Maryland interactive voice system.
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system using your phone keypad, say keypad or for the rest of this call, please choose your option from the phone keypad.
The Maryland Transportation Authority's tolling program, servicing easy pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and the savings of up to seventy seven percent, sign up for an EZ Pass Maryland account.
If you have video tolls and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today.
You may choose one of the following options. Press one for video toll notice of toll due or violation citation.
Two for EZ Pass account.
Three for pay by plate, four for general information, To request an application, enter your mailing number using the keypad."
Excerpt from a call with E-ZPass Maryland
Thursday, January 4, 2024 3:09 PM
They may ask you to say or enter information
"You for calling the Drive EasyMD and EasyPath Maryland indirect
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system the Maryland Transportation Authority's tolling program servicing EZ Pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and a savings of up to seventy seven percent, Sign up for an EZ Pass Maryland account.
If you have video tolls, and would like to take advantage of the EasyPass Maryland discounts, Speak to a customer service representative today.
Please tell me what are you calling about. You can say video toll notice of toll due or violation citation or press one."
Excerpt from a call with E-ZPass Maryland
Friday, March 29, 2024 1:43 PM
The first phone menu
"Thank you for calling the Drive EasyMD and Easy Pass Maryland interactive voice response system.
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system using your phone keypad, say keypad or press two."
Excerpt from a call with E-ZPass Maryland
Monday, December 9, 2024 3:59 PM
After you press 1
"The Maryland Transportation Authority's tolling program, servicing EZ Pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and the savings of up to seventy seven percent, sign up for an EZ Pass Maryland account.
If you have video tolls and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today.
Please tell me what are you calling about. You can say video toll notice of toll due or violation citation or press one.
EasyPass account or press two.
Pay by plate or press three.
General information or press four.
To request an application, say application or press five.
To speak to customer service, say agent or press nine."
Excerpt from a call with E-ZPass Maryland
Tuesday, January 2, 2024 8:40 PM
After you press 2
"For the rest of this call, please choose your option from the phone keypad.
The Maryland Transportation of Authority's tolling program servicing EZ Pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and a savings of up to seventy seven percent, Sign up for an EZ Pass Maryland account.
If you have video tolls and would like to take advantage of the EZ Pass Maryland discounts, Speak to a customer service representative today.
You may choose one of the following options.
Press one for video toll notice of toll due or violations citation, two for EZ Pass account, three for pay by plate, four for general information.
To request an application, press five.
To speak to customer service, press nine, or press pound to hear the options again."
Excerpt from a call with E-ZPass Maryland
Saturday, May 18, 2024 5:23 PM
What are the hours and when should I call?
E-ZPass Maryland operates the call center for this 888-321-6824 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,401 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the E-ZPass Maryland call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass Maryland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass Maryland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call E-ZPass Maryland is Sunday.The most busy day to call is Monday, which averages 248% more phone calls by comparison.Again, this is based on a sample of 1,401 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Saturday, which is 1360% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call E-ZPass Maryland is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that E-ZPass Maryland staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call E-ZPass Maryland
If you have time to do a bit of reading before you call E-ZPass Maryland, we recommend you read over some of our problem-specific articles.
E-ZPass is an electronic toll collection system that simplifies the payment process for toll roads in Maryland. It works by utilizing a small transponder device that is affixed to the windshield of your vehicle. As you drive through a toll plaza, sensors will detect the transponder and deduct the toll amount from your prepaid E-ZPass account. The system operates on a "pay-as-you-go" basis, eliminating the need to stop and pay with cash at every toll booth. To acquire an E-ZPass, you can apply online or visit a customer service center and set up an account with a minimum balance. Once activated, you can start using E-ZPass immediately. The account can be replenished automatically through a credit card or by manual payments. Overall, E-ZPass offers a convenient and efficient way to navigate toll roads in Maryland.
Yes, you can use E-ZPass on all toll roads in Maryland. E-ZPass is accepted at all Maryland toll facilities, including bridges, tunnels, and express lanes. It provides a convenient and efficient way for motorists to pay tolls electronically without the need to stop at toll booths. With E-ZPass, you can enjoy seamless travel on toll roads throughout the state, saving you time and reducing congestion on the road. Additionally, E-ZPass can be used in other participating states along the East Coast, making it even more convenient for frequent travelers. Obtain your E-ZPass transponder today and experience the benefits of hassle-free travel on Maryland toll roads.
Yes, you can use your E-ZPass transponder from another state in Maryland. E-ZPass is an interoperable system that allows seamless travel across multiple states. Maryland is part of the E-ZPass Group, which includes states like Delaware, Illinois, New Jersey, and more. This means that your transponder will be recognized and accepted on Maryland toll roads and bridges, making your travel experience convenient and efficient. Whether you are a Maryland resident using your transponder in other E-ZPass states or an out-of-state driver using your transponder in Maryland, rest assured that your E-ZPass will work seamlessly, avoiding the need for additional toll payment methods.
Click the link above to get answers to just about any E-ZPass Maryland customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to E-ZPass Maryland, and their purpose. Are any of these similar to the reason you are trying to call?
Account lookup inquiry: "Is there another way to look up my account?"
- From a call lasting 4m 20s , Dec 19, 2024 9:04 PM
Update credit card information: "I just want to make sure you had the right number on file and everything like that for my EZ Pass."
- From a call lasting 12m 12s , Dec 10, 2024 1:26 PM
Information about why customers call E-ZPass Maryland is extracted from issues that customers have reported to GetHuman.
This is E-ZPass Maryland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass Maryland agent. This phone number is E-ZPass Maryland's best phone number because 1,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-321-6824 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call E-ZPass Maryland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, E-ZPass Maryland has 1 phone number. It's not always clear what is the best way to talk to E-ZPass Maryland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for E-ZPass Maryland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass Maryland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.