Spectrum Customer Service

Spectrum Cable is a cable, phone, and Internet provider to both business and residential accounts that provides phone service, broadband Internet and cable television to both residential and business customers. As a large company that has been in business a long time, it isn't surprising that Spectrum Cable gets lots of calls for customer service every day.

Why Do People Call Spectrum Cable Customer Support?

People call Spectrum Cable customer support for a range of reasons, including:

• Beginning new service
• Changing or canceling service
• Troubleshooting and technical support
• Upgrading devices or purchasing new equipment
• Requesting information about services and their features
• Scheduling technician appointments
• Billing and account inquiries
• Transferring service to a new address.

Tips for Calling Spectrum Cable Customer Service

Here are a few things you can do to help ensure a successful customer service call:

• Call the right number. Spectrum Cable has two different customer support numbers. One is for sales and the other is for technical support.
• Have relevant documentation in front of you when you call. This might include order confirmations, account numbers, billing statements, screenshots, serial numbers from your equipment or previous correspondence with Spectrum about your issue.
• If you are calling for technical support, be close to your devices or equipment so that you can troubleshoot along with the representative.
• Have pen and paper handy so that you can take notes during your call.

How Do Consumers Feel About Their Calls to Spectrum Cable?

Research into online and offline reports from Spectrum Cable customers shows mixed feelings about the level of customer support that Spectrum offers. Many callers complain of long wait times as well as difficulty getting satisfactory responses to requests for customer service. Another complaint that is typical of the cable industry is confusion over rates: Some callers feel that they are charged inconsistent amounts for their service packages.

It should be noted, however, that many customers also state that they are happy with the level of phone-based service that they've received.

What Issues are Resolvable via a Spectrum Cable Customer Service Call?

As is true of most cable and Internet companies, most issues can be resolved with a call to customer service. These issues include basic troubleshooting and technical support, questions about service and product features, technician appointment setting and transferring service to a new address. Billing issues are also easily addressed over the phone.

What can't be addressed over the phone are those issues that require dealing with physical equipment: Technician visits are often necessary to handle those concerns. There are also situations in which customers must physically return devices to the cable company: An agent can authorize these returns or schedule a technician visit, but cannot immediately resolve the problem.

What Can I do if I am Dissatisfied with my Call to Spectrum Cable?

If you get off the phone with Spectrum Cable customer service and feel as though the all went badly because you were unable to resolve your issue or get your questions answered, don't fret. You may still have options.

• First, review the call notes that you took. If you didn't take notes during the call, write down what you remember. You may be able to identify areas of miscommunication or misunderstanding.
• Next, call Spectrum back. Explain that this is your second call and describe what you believe went wrong the first time. This new agent may have more training or experience and be in a better position to provide you with the help you need.
• If a second call doesn't work, try getting in touch another way. The company does provide live chat customer support, which may have the advantage of providing you with a transcript of your conversation. Another option would be to reach out via one of the company's social media platforms.
• In rare cases, you may find that trying to deal with your issues via phone or live chat isn't working. One option is to seek out a Spectrum retail store. The staff there may be able to work with you in person to help ensure that your concerns are addressed.
• Once you've exhausted working with Spectrum Cable directly, there are a few other options that might bring about a resolution. Find out from your municipal government (call city hall) what the contact information is for your local franchising authority. Franchising authorities govern the operations of cable companies. File a complaint with the franchising authority for your area. You can also file a complaint with the Federal Communications Commission (FCC). While this is a slow process, it is something that regulatory agencies do take notice of, particularly if they are receiving multiple complaints about the same issues.