Does Covered California offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Covered California below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Covered California phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English then 2 then 0 then wait
Below are some clips we've found from Covered California's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Covered California.
If this is a medical emergency, please hang up and dial nine one one.
Please select the language you would like to proceed with. Press one for English.
Press two for Spanish.
Press three for Cantonese.
Press four for Mandarin.
For more languages, press star.
Press seven to repeat these options."
Excerpt from a call with Covered California
Monday, March 18, 2024 8:37 PM
What are the hours and when should I call?
Covered California operates the call center for this 800-300-1506 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Covered California at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Covered California phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Covered California staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Covered California is Saturday.The most busy day to call is Monday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
Click the link above to get answers to just about any Covered California customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Covered California, and their purpose. Are any of these similar to the reason you are trying to call?
Request for retroactive insurance: "I'm calling because I need help with getting a retroactive insurance date."
- From a call lasting 15m 18s , Jan 10, 2025 10:00 PM
Checking for existing account: "I was just calling to see if I have an account to try to take action on getting insurance."
- From a call lasting 10m 31s , Jun 4, 2024 5:15 PM
Information about why customers call Covered California is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Covered California provides this option.
Conclusion and closing notes
This is Covered California's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Covered California agent. This phone number is Covered California's best phone number because 16,116 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-300-1506 include Billing inquiry, Claims, Cancel policy, Find a provider and other customer service issues. Rather than trying to call Covered California first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Covered California has 1 phone number. It's not always clear what is the best way to talk to Covered California representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Covered California. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Covered California. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.