A:Calling this Chewy number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Chewy for you.
Q:
Does Chewy offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chewy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chewy phone number to document the phone system.
Here is how our research team describes the way the Chewy phone system greets you: A representative will answer the phone.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Chewy number should go right to a real human being
Below are some clips we've found from Chewy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for holding. One of our representatives will be with you in one moment.
Thank Thank you for calling Chewy.
This is Catherine speaking. Before we get started, this call may be monitored and recorded.
Who do I have the pleasure of speaking with today?
Mhmm."
Excerpt from a call with Chewy
Friday, January 12, 2024 10:19 PM
They may need the phone number on your account
"Hello. Thank you for calling Chewy to ensure top notch service, this call will be monitored and recorded.
I'm Cam. Who do I have the pleasure of speaking with today?
Hi, Robert. How are you?
Robert, can I get the phone number on your account so I can pull it up?"
Excerpt from a call with Chewy
Friday, September 13, 2024 3:52 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Chewy. This call may be monitored and recorded. My name is Stacy. How can I help you?"
Excerpt from a call with Chewy
Monday, July 15, 2024 8:26 PM
In fact, much of this information on this page is superfluous because this Chewy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Chewy operates the call center for this 800-672-4399 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 3,479 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Chewy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chewy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chewy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chewy is Sunday.The most busy day to call is Tuesday, which averages 91% more phone calls by comparison.Again, this is based on a sample of 3,479 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday, which is 47% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Chewy representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Chewy is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chewy staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Chewy
If you have time to do a bit of reading before you call Chewy, we recommend you read over some of our problem-specific articles.
Chewy's return policy allows customers to return any product within 365 days of purchase for a full refund, credit, or exchange. Items must be in new and unused condition, including the original packaging. Prescription medications, open food, personalized items, and perishable goods are not eligible for return. To initiate a return, customers can contact Chewy's customer service or use the online return center. Chewy will provide a prepaid shipping label for most returns, and the customer may choose to use either USPS or FedEx as the shipping carrier. Refunds are processed within 5-7 business days after the return is received. Overall, Chewy's return policy aims to ensure customer satisfaction and hassle-free returns.
Click the link above to get answers to just about any Chewy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chewy, and their purpose. Are any of these similar to the reason you are trying to call?
Order delivery inquiry: "I wondered if it was possible to get it in a couple of days."
- From a call lasting 4m 1s , Oct 17, 2024 3:12 PM
Prescription and payment inquiry: "I forgot the price for the check."
- From a call lasting 1m 22s , Oct 16, 2024 1:55 AM
Inquiring about collar order: "I'm trying to get a pet identification collar."
- From a call lasting 2m 49s , Oct 15, 2024 8:27 PM
Order for pet food: "I wanna order some American Journey biscuits the buy two get one free."
- From a call lasting 20m 6s , Oct 11, 2024 1:09 AM
Order cat food: "I wanna get that enjoy cat food, twenty four Care."
- From a call lasting 6m 41s , Oct 9, 2024 7:38 PM
Order heart medication: "I needed heart medicine for my cavalier."
- From a call lasting 33s , Oct 7, 2024 4:20 PM
Information about why customers call Chewy is extracted from issues that customers have reported to GetHuman.
Use this link to chat with customer service online
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Chewy provides this option.
Use this link to send a message to customer service online
As a last, sometimes only, resort- Chewy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chewy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chewy agent. This phone number is Chewy's best phone number because 87,893 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-672-4399 include and other customer service issues. Rather than trying to call Chewy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Chewy has 1 phone number. It's not always clear what is the best way to talk to Chewy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chewy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chewy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.