Chewy Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Chewy customer service, archive #1. It includes a selection of 2 issue(s) reported July 5, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I will text you when I need more. I just received another 8-pound bag when I still have an unopened bag. My cat is small and can only eat a small amount daily. 16 pounds will last a long time, so please hold the automatic shipment until further notice. Thank you. I think I should return the last bag you sent me because it will be stale by the time my cat finishes the current bags. Maybe I should cancel the account until my cat finishes what she has. I think I will cancel the account now. Please be so kind. The food will be stale by the time my cat finishes these two bags.
Reported by GetHuman8480882 on Wednesday, July 5, 2023 4:27 PM
Hello, I'm Rebekah. I received my package today and sadly, all the cans of wet food are dented. This seems to be a recurring issue with my orders. My order number is [redacted]-1, and specifically for the Victor GF VEG Gravy Dog Food 13.2 oz, the order number is [redacted]. I'm not requesting a refund as I need the wet food for my dog. Could you please ensure that the next 12 cans are sent without any dents? It's important for my dog's health that the cans are not damaged. Thank you for your assistance.
Reported by GetHuman-dideann on Friday, November 3, 2023 10:01 PM

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