A:Not at this number; hours here are Mon-Fri 7am-6pm EST.The least busy day is Thursday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-6pm EST · Say "Operator" during the voice automated system. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CareFirst below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CareFirst phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 0
Below are some clips we've found from CareFirst's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling CareFirst Blue Cross Blue Shield.
Due to increased call volume, your wait time will be longer than normal.
You may continue to hold or call back at a later time.
Thank you for calling CareFirst Blue Cross Blue Shield member services.
For your reference, we also have information available on our website at w w w dot care first dot com.
Information given by this system does not guarantee benefits or payment.
Calls may be recorded for quality assurance.
Please enter the date of birth of the person you're calling about using the two digit month two digit day, and four digit year."
Excerpt from a call with CareFirst
Friday, August 30, 2024 3:53 PM
What are the hours and when should I call?
CareFirst operates the call center for this 800-321-3497 phone number Mon-Fri 7am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CareFirst call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CareFirst phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CareFirst staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CareFirst is Thursday.The most busy day to call is Friday, which averages 375% more phone calls by comparison.Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call CareFirst is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CareFirst staffs the call center well on Thursday.
Why Customers Call CareFirst
If you have time to do a bit of reading before you call CareFirst, we recommend you read over some of our problem-specific articles.
CareFirst is a popular insurance policy that is offered by Blue Cross Blue Shield insurance company. It offers many services including medical, dental, tuition assistance, and many more. In case you want to close your CareFirst account, you can follow the guidelines given in this article.
Click the link above to get answers to just about any CareFirst customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CareFirst, and their purpose. Are any of these similar to the reason you are trying to call?
Request account monitoring: "We wanted to see if you would monitor our account and reach out to us when it's time for us to call back CareFirst."
- From a call lasting 19m 37s , Aug 30, 2024 4:21 PM
Duplicate health plan cancellation: "We discovered that I have duplicate health plans with CareFirst."
- From a call lasting 25m 20s , Aug 30, 2024 3:53 PM
Billing issue with nursing company: "I think they're mad that we switched nursing companies."
- From a call lasting 19m 1s , Mar 20, 2024 4:11 PM
Information about why customers call CareFirst is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- CareFirst customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CareFirst's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CareFirst agent. This phone number is CareFirst's best phone number because 3,420 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-321-3497 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call CareFirst first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CareFirst has 2 phone numbers. It's not always clear what is the best way to talk to CareFirst representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CareFirst. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CareFirst. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.