A:Must choose an option 1-2, then you must choose option 1-3.Our free phone can also navigate phone menus to get a live human at Zipcar for you.
Q:
Does Zipcar offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 13 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Zipcar below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Zipcar phone number to document the phone system.
Here is how our research team describes the way the Zipcar phone system greets you: Members, press 1. If you are not a member, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2, then you must choose option 1-3.
Below are some clips we've found from Zipcar's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hello. Thanks for calling Zipcar. We're experiencing some technical issues.
Hold times are a bit long.
Thanks for your patience.
If you're already a member, press one.
If you're not a member, press two.
Enter your phone number as noted on your account."
Excerpt from a call with Zipcar
Saturday, March 9, 2024 10:43 PM
The first phone menu
"Hello. Thanks for calling Zipcar.
If you're already a member, press one.
If you're not a member, press two."
Excerpt from a call with Zipcar
Tuesday, April 2, 2024 3:35 PM
After you press 2
"For questions about joining Zipcar, or to check on the status of your Zipcar application, press one.
If you are calling from a law enforcement agency, or to report an accident involving a ZIP card, press two."
Excerpt from a call with Zipcar
Saturday, February 3, 2024 2:29 PM
What are the hours and when should I call?
Zipcar operates the call center for this 866-494-7227 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 456 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Zipcar call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zipcar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zipcar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zipcar is Sunday.The most busy day to call is Friday, which averages 144% more phone calls by comparison.Again, this is based on a sample of 456 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
When you call the customer service phone number for Zipcar, you first interact with an automated messaging system. It greets you, thanks you for calling, and then immediately says: press 1 if you have a Zipcar membership or press 2 if you are not currently a Zipcar member. It’s worth noting that there do not appear to be any alternative language options.
If you don’t make a selection right away, the two options will automatically repeat, potentially ad infinitum. I had the two options cycling in the background while typing this, and it repeated over and over again until I made a selection. This is probably preferable to other messaging systems that automatically terminate a call after two cycles, sometimes even after a single cycle.
If you press 1, indicating you have a Zipcar membership, the system asks you to enter the 10-digit phone number associated with your account.
If you press 2, indicating you are not currently a member, the following phone menu is presented:
Press 1 for questions about joining Zipcar or to check on the status of your application
Press 2 if you're calling from a law enforcement agency or to report an accident involving a Zipcar
Press 3 if you’re a location vendor looking to contact the locations team
I pressed 2, as I'm not a member, and was then at a bit of a loss as to what selection to make, as none of the options were applicable. I ended up pressing 1, even though it wasn’t relevant, and I was actually transferred to a representative.
The person I spoke to was understanding and helpful, even though I navigated the phone menu improperly (I mean, they don’t have many options, so what is a person to do if none fit?). She was able to answer all of my questions, and overall, my experience was positive!
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Zipcar
If you have time to do a bit of reading before you call Zipcar, we recommend you read over some of our problem-specific articles.
Zipcar's cancellation policy allows members to cancel their reservation up to 3 hours before the scheduled pick-up time without any penalty. However, if the cancellation is made within 3 hours of the pick-up time, a fee will be charged. The exact fee amount varies based on the membership plan and location, so it is advisable to check the specific details on the Zipcar website or app. It's important to note that late cancellations or no-shows can result in the full reservation cost being charged to the member's account. In case of extenuating circumstances, such as a sudden emergency or last-minute change of plans, it is recommended to contact Zipcar's customer support for further assistance and to discuss potential alternatives.
If you don't use a subscription service anymore, then there's reason for a membership cleanse. Learn how to close your ZipCar account to stop paying monthly fees.
Zipcar offers a wide range of vehicles to suit various needs and preferences. Their fleet consists of different car models, including sedans, hybrids, electric cars, SUVs, and even luxury vehicles. Zipcar aims to provide options for every occasion, whether it be a solo commute, a family outing, or a road trip with friends. Users can choose from compact and fuel-efficient vehicles for city driving or larger cars for carrying more people or cargo. Additionally, Zipcar also offers specialty vehicles such as pickup trucks or cargo vans for specific transportation needs. With diverse options, Zipcar ensures that there is a suitable car available for every member's requirements, providing convenience, flexibility, and a sustainable alternative to traditional car ownership.
Click the link above to get answers to just about any Zipcar customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zipcar, and their purpose. Are any of these similar to the reason you are trying to call?
Account reactivation request: "I'm having a bit of trouble with my account and would like to get it reactivated, please."
- From a call lasting 5m 57s , Dec 1, 2024 3:46 PM
Account eligibility issue: "I just tried to make an account again with my mother's license, and it's still saying driver not eligible."
- From a call lasting 7m 32s , Nov 28, 2024 6:38 PM
Account creation issue: "I'm calling because I've tried making an account with my license, and it's not working."
- From a call lasting 2m 39s , Nov 28, 2024 6:32 PM
App issues and van booking: "I'm trying to book a cargo van for today."
- From a call lasting 16m 32s , Nov 24, 2024 3:45 PM
Change phone number: "I was hoping if I can change the phone number so I can log in and be able to access the reservation."
- From a call lasting 15m 53s , Nov 13, 2024 9:14 PM
Car locking issue: "And I can't lock the car."
- From a call lasting 18m 4s , Nov 7, 2024 11:46 AM
Information about why customers call Zipcar is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Zipcar, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Zipcar, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Zipcar customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zipcar's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zipcar agent. This phone number is Zipcar's best phone number because 38,268 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-494-7227 include Replacement Card, Suspended Account, Change Booking, Cancel Booking, Overcharge on Account and other customer service issues. The Zipcar call center that you call into has employees from Massachusetts and is open 24 hours, 7 days according to customers. In total, Zipcar has 1 phone number. It's not always clear what is the best way to talk to Zipcar representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zipcar. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zipcar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
