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Boost Mobile Customer Service

Phone Number & Contact Info

Boost Mobile's Best Phone Number

888-266-7848
Toll-free·Calls Customer Service·Most popular Boost Mobile number
Q:

How do I talk to a live human at Boost Mobile?

A:Enter 10 digit phone number or # to become a new customer.
Q:

Does Boost Mobile offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 46 seconds. The longest hold times are on Saturday, and the shortest are on Wednesday. How is this calculated?

Boost Mobile Customer Phone Numbers

General Support

866-402-7366
Toll-free · Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST · Enter 10 digit phone number or # to become a new customer.Enter 10 digit phone number or # to become a new customer. · Calling to activate your new service? Say "activate." Otherwise, do you have an active Boost account?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Boost Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter 10 digit phone number or # to become a new customer.
Here is how our research team describes the way the Boost Mobile phone system greets you: Calling to activate your new service? Say "activate." Otherwise, do you have an active Boost account?
Below are some clips we've found from Boost Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don't recognize the number you're calling from. If you're calling to activate your new service, say activate. Otherwise, do you have an existing Boost account? If you're calling to activate your new service, press the star key. Otherwise, do you have an existing Boost account? Yes or no? For more information on our privacy policy, visit boost mobile dot com."
Excerpt from a call with Boost Mobile
Saturday, January 13, 2024 8:30 PM

They may ask for information for security purposes

"You can also use your key For security, what's your four digit account PIN?"
Excerpt from a call with Boost Mobile
Wednesday, June 19, 2024 1:13 PM

They may need the phone number on your account

"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience.
I don't recognize the number you're calling from. If you've received a SIM kit or phone, and need help with an activation, say activation.
If you were calling about your including the area code, what's the phone number you're calling about?"
Excerpt from a call with Boost Mobile
Thursday, July 4, 2024 9:59 PM

They may ask you to say or enter information

"You can tell It looks like your account is currently suspended. You'll need to add twenty five dollars and fifteen cents to your account to continue with your current plan.
Would you like to add funds?
How much would you like to add to your account? You can say my amount due, use replenish you want to add twenty five dollars and fifteen cents."
Excerpt from a call with Boost Mobile
Monday, June 10, 2024 7:56 PM

The first phone menu

"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don't recognize the number you're calling from. If you've received a SIM kit or and need help with an activation, say activation.
If you were calling about your existing Boost account, say yes or press one.
If you are interested in learning more about starting new service, say sign up or press two."
Excerpt from a call with Boost Mobile
Saturday, June 8, 2024 5:56 AM

After you press 1

"If you're including the area code, what's the phone number you're calling about? You can also use your keypad to enter it. What's the phone number you're calling about including area code? You can also enter it using your keypad or you recently signed up, you can say, I don't have it. Sorry. But once more, using your keypad, enter the ten digit phone number you're calling about. If you recently signed up, you can say, I don't have it. I'll need to get you to someone who can help. Just a moment. There is a four dollar agent assistance fee for any payment placed with an agent.
To go back into the automated payment system to make a payment without a fee, please say payment or press one.
To continue to an agent, say agent or press two."
Excerpt from a call with Boost Mobile
Sunday, May 26, 2024 7:00 PM

What are the hours and when should I call?

Boost Mobile operates the call center for this 888-266-7848 phone number Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,596 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Boost Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Boost Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Boost Mobile is Sunday. The most busy day to call is Thursday, which averages 70% more phone calls by comparison. Again, this is based on a sample of 1,596 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Saturday, which is 2344% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Shortest
Thu
Fri
Sat
Longest

The best time to call Boost Mobile

In summation, the best day to call Boost Mobile is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Boost Mobile staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Calling this Boost Mobile Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 20, 2023

When calling Boost Mobile, it's important to know the exact reason why as the automated system gives limited options for reaching the right department. I called Boost to find out about deals on mobile phones as I don't currently have a plan with the company. Upon calling, you're directed to press 5 for Spanish or wait for further instructions. 

The automated system said it didn't recognize the phone number I was calling, from so I was guided to either say the word "activate" to start new service or answer yes or no as to whether I have a Boost account. I said no and was told to wait for the next available agent. Callers will then hear a message directing them to the Boost website to read the company's privacy policy.

While waiting on hold, an automated recording directed me to use the Boost app or visit the website for immediate help or payments as accessing a live agent on the phone can take time. 

Within a few minutes, a rep was on the line and quickly asked for my phone number as she attempted to pull up my account. After realizing I'm not a Boost customer, since that wasn't initially asked, she proceeded to find out how I could be helped. I explained that I was considering a Boost phone plan and wanted to get information on current offers and deals. With much enthusiasm, the rep told me I definitely had to join Boost, and I prepared myself to be pressured. However, she seemed more excited that I was considering a plan and didn't coerce me into a sale. 

Instead, the rep directed me to Boost's website where I could read about an online exclusive providing customers with one month of unlimited data for half of the regular cost. In addition, she recommended an in-store deal for an iPhone11 for about $50 plus tax when I switch providers. These sounded like good deals but I wanted to see the phones in person. So the rep encouraged me to visit any to any Boost Mobile store and searched her database according to my zip code to locate nearby stores. While waiting, the agent engaged in some chitchat and asked about my holiday plans, which was a nice gesture. 

She discovered three stores near my home and provided the phone numbers so I could call and get more information, adding that all locations close at 8 p.m. The call ended with her continued zeal for her company and appreciation for my call. It was great to reach an agent quickly and especially to speak with a rep eager to help. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Boost Mobile

If you have time to do a bit of reading before you call Boost Mobile, we recommend you read over some of our problem-specific articles.

Is Boost Mobile the Cheapest Cellphone Service?

If you are looking for a cheap cellphone service provider, then you are probably considering using a Boost Mobile plan. It's not actually the cheapest cellphone service provider around, but most of its competitors are more expensive. Only one or two offer cheaper plans than Boost Mobile does.

How Do I Cancel My Boost Mobile Account?

Boost mobile offers a wide range of telecommunications services to customers throughout the United States, and users may benefit from comprehensive guidelines on how to access crucial customer care services through GetHuman. We have been sourcing information about large corporations, including Boost Mobile to assist clients to access customer care services efficiently. They may also provide you with useful information on common questions that other customers ask and other tips.

Is Boost Mobile Cellphone Service Any Good?

Boost Mobile is a popular cellphone service provider. It has relatively cheap plans and some nice benefits such as unlimited music streaming. However, it only has good coverage in the eastern part of the country, and it does not currently have a lot of 5G coverage, though a recent merger may change this.

Top Boost Mobile customer service problems

Click the link above to get answers to just about any Boost Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Boost Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Wi-Fi connectivity issue: "My phone keeps saying I don't have no Wi Fi service."
- From a call lasting 10m 38s , Jul 11, 2024 10:19 PM
Lost phone: "I lost my phone, can I find it?"
- From a call lasting 8m 7s , Jul 6, 2024 1:17 PM
Payment refund request: "I paid twice by accident and now I'm out a month, they don't wanna give me my money back."
- From a call lasting 18m 39s , Jul 6, 2024 12:47 AM
Report stolen phone: "I need to report my phone as stolen."
- From a call lasting 4m 8s , Jul 5, 2024 4:08 AM
Phone activation assistance: "I'm trying to activate my phone."
- From a call lasting 7m 49s , Jul 4, 2024 10:02 PM
Setting up new phone: "Can I set up a phone?"
- From a call lasting 2m 31s , Jul 4, 2024 9:59 PM

More Boost Mobile Customer Service Contacts

There are of course other ways to contact Boost Mobile customer service besides the phone. Below we list the best ones, by medium.

Boost Mobile Customer Service Live Chat

boostmobile.com - Chat
Use this page to launch a chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Boost Mobile provides this option.

Boost Mobile Customer Service on X (formerly Twitter)

@BoostCare - Customer Service
Customer service Twitter feed
Boost Mobile, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Boost Mobile Customer Service on Facebook / Messenger

Some customer service teams, like that of Boost Mobile, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Boost Mobile Customer Help Desk / Web Support

support.boostmobile.com - Customer Service
Customer service support page
As a last, sometimes only, resort- Boost Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Boost Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Boost Mobile agent. This phone number is Boost Mobile's best phone number because 150,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-266-7848 include Payment Arrangement, Transfer Service, Device Support, Lost or Broken Phone, Problem With a PIN and other customer service issues. The Boost Mobile call center that you call into has employees from Oklahoma, Texas, Colorado, Kansas, Nevada and is open Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT according to customers. In total, Boost Mobile has 2 phone numbers. It's not always clear what is the best way to talk to Boost Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Boost Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Boost Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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