A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Balfour below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Balfour phone number to document the phone system.
Here is how our research team describes the way the Balfour phone system greets you: If you know your party's extension, enter it at any time. Please choose one of the following options: for rings and other jewelry, press 1; for graduation invitations and announcements, press 2; for your books and your book advertisements, press 3; for graduation caps, gowns, and other ceremony regalia, press 4; for Balfour Direct and all other products, press 5; for virtual graduation solutions, press 6; for a dial-by-number directory, press 7; to speak to an operator, press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Balfour's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Balfourst customer service team.
Your call is very important to us.
We are experiencing a higher than normal call volume.
Which could result in a longer wait time. You may also contact us by visiting w w w dot balfour dot com slash contact us.
To locate the email address for your product in question, please allow forty eight hours for a response to your email.
We appreciate your business and your patience as our team continues to serve you.
If you know your party's extension, enter it at any time.
Please choose one of the following options.
For rings and other jewelry, press one.
For graduation invitations and announcements, press two."
Excerpt from a call with Balfour
Thursday, January 11, 2024 9:17 PM
The first phone menu
"Thank you for contacting Balfourst customer service team.
Your call is very important to us.
We are experiencing a higher than normal call volume.
Which could result in a longer wait time. You may also contact us by visiting w w w dot balfour dot com slash contact us.
To locate the email address for your product in question, please allow forty eight hours for a response to your email.
We appreciate your business and your patience as our team continues to serve you.
If you know your party's extension, enter it at any time.
Please choose one of the following options.
For Balfour direct and all other products, press five.
For virtual graduation solutions, press six.
For a dial by number directory, press seven.
For rings and other jewelry, press one.
For graduation invitations and announcements, press two."
Excerpt from a call with Balfour
Thursday, January 11, 2024 9:17 PM
What are the hours and when should I call?
Balfour operates the call center for this 1 800-225-3687 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Balfour call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Balfour phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Balfour staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Balfour is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Balfour is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Balfour staffs the call center well on Thursday.
Why Customers Call Balfour
Below is a sample of recent calls to Balfour, and their purpose. Are any of these similar to the reason you are trying to call?
Follow up on ring order: "I want to follow the ring I was sent to you several months ago, can you tell me what the update is?"
- From a call lasting 7m 51s , Jan 11, 2024 9:17 PM
More Balfour Customer Service Contacts
There are of course other ways to contact Balfour customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Balfour will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Balfour customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Balfour's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Balfour agent. This phone number is Balfour's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 1 800-225-3687 include and other customer service issues. Rather than trying to call Balfour first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Balfour has 1 phone number. It's not always clear what is the best way to talk to Balfour representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Balfour. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Balfour. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.