How do I talk to a live human at Chase Home Finance?
A:Press 0 at the first menu. Then press 0 again. Next, say "Representative.".Our free phone can also navigate phone menus to get a live human at Chase Home Finance for you.
Q:
Does Chase Home Finance offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-6pm EST.The least busy day is Saturday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Don't press or say anything. If the automated service doesn't recognize your acct # just press # key a couple times, a human will pick up. · Chase Insurance Processing - Customers, press 1. Insurance Agent or Carrier, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this Chase Home Finance number should go right to a real human being · Executive Office - Please hold on the line for an executive care specialist. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm, Sat 9am-6pm EST · Best number to call if applying for a new loan · Service on your existing loan, press 1. To purchase a new home, press 2. To refinance your existing mortgage, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chase Home Finance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chase Home Finance phone number to document the phone system.
Here is how our research team describes the way the Chase Home Finance phone system greets you: Enter the last 4 digits of your Social Security number followed by the # sign.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu. Then press 0 again. Next, say "Representative."
Below are some clips we've found from Chase Home Finance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"This call will be monitored and recorded, and your voice may be used for verification.
Welcome to Chase.
Please have your statement available.
As your loan number or Social Security and mailing ZIP code will be necessary to receive further assistance.
To access your Chase account by Social Security number, press one.
To access your Chase account by loan number, press two."
Excerpt from a call with Chase Home Finance
Thursday, February 22, 2024 6:11 PM
The first phone menu
"This call will be monitored and recorded, and your voice may be used for verification.
Welcome to Chase.
Please have your statement available as your loan number or Social Security and mailing ZIP code will be necessary to receive further assistance.
To access your Chase account by Social Security number, press one.
To access your Chase account by loan number, press two."
Excerpt from a call with Chase Home Finance
Saturday, June 15, 2024 11:42 PM
What are the hours and when should I call?
Chase Home Finance operates the call center for this 800-848-9136 phone number Mon-Fri 8am-8pm, Sat 9am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 191 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Chase Home Finance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase Home Finance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase Home Finance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chase Home Finance is Saturday.The most busy day to call is Thursday, which averages 242% more phone calls by comparison.Again, this is based on a sample of 191 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
Chase Home Finance's customer service phone number opens with a greeting from an automated messaging system. It immediately informs you that the call will be monitored or recorded and that your voice may be used for verification. It then offers a Spanish language option (press 9). Alternative language options help increase caller accessibility and are always appreciated!
Next, the system advises you to have the following information available: your statement, loan number, social security number, and mailing zip code; it says all of these are necessary to provide assistance. It then prompts you to press 1 to access your account via your social security number or press 2 to access your account by loan number.
If you don't make a selection, it interestingly switches from a keypad system to a voice-activated system—"To take you to the right specialist, how can we help you today?" If you don't say anything, after a pause, the system will provide a few options for you to say:
"Make a payment"
"Get a payoff quote"
"I changed homeowners insurance companies"
"Will you pay my property tax bill?"
"Something else"
If you still don't say anything, the call will automatically be terminated. Since I don't personally have an account with Chase Home Finance (I was calling for a different reason), I wasn't exactly sure how to reach a human being. I tried saying "representative," but the voice activation didn't seem to understand me. After a few attempts at further navigation, I just hung up and figured I'd probably have an easier time with their website. I mean, I visited their website already—I was, of course, calling for a reason—but it's not worth the stress of trying to reach an actual human being beyond the barrier of an automated messaging system that terminates the call after one pause.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Chase Home Finance
If you have time to do a bit of reading before you call Chase Home Finance, we recommend you read over some of our problem-specific articles.
Chase Home Finance offers a variety of mortgage options for customers. These options include fixed-rate mortgages, adjustable-rate mortgages (ARM), jumbo mortgages, government-backed loans like FHA and VA loans, and refinancing options. Fixed-rate mortgages offer stable and predictable monthly payments, while ARM mortgages provide a lower initial rate that adjusts periodically according to market conditions. Jumbo mortgages are designed for loan amounts exceeding conventional loan limits. Chase also offers government-backed loans for those who qualify, such as FHA loans with low down payment requirements or VA loans for military veterans. Refinancing options allow existing homeowners to potentially lower their interest rates or monthly payments. With a range of options available, Chase Home Finance aims to provide mortgage solutions to meet diverse customer needs.
To obtain a mortgage from Chase Home Finance, certain requirements must be met. Firstly, applicants need a steady source of income that demonstrates their ability to make regular mortgage payments. Stable employment and a minimum credit score are also necessary. The specific credit score required depends on the type of mortgage, with conventional mortgages typically requiring higher scores. Additionally, a down payment is typically required, although the amount may vary depending on the loan type and the applicant's creditworthiness. Lastly, applicants must provide documentation such as tax returns and bank statements to verify their financial standing and stability. Meeting these requirements increases the likelihood of getting a mortgage from Chase Home Finance. It is advised to contact Chase directly or refer to their website for the most up-to-date and detailed information regarding mortgage application criteria.
The current interest rates for Chase Home Finance mortgages vary depending on several factors, including the loan amount, credit score, and loan term. To provide you with accurate and up-to-date information, it is recommended to visit the Chase Home Finance website or contact their customer service. They have a dedicated team that can assist you in determining the interest rates specific to your mortgage needs. Additionally, Chase Home Finance provides various mortgage options, such as fixed-rate mortgages, adjustable-rate mortgages (ARM), and government-backed loans, each with its own interest rate structure. By reaching out to Chase directly, you can obtain personalized information tailored to your unique situation and explore the available mortgage options.
Click the link above to get answers to just about any Chase Home Finance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chase Home Finance, and their purpose. Are any of these similar to the reason you are trying to call?
Insurance payment inquiry: "I recently got a bill from the flood insurance people, and I was so freaked out."
- From a call lasting 11m 53s , Jun 21, 2024 3:23 PM
More Chase Home Finance Customer Service Contacts
There are of course other ways to contact Chase Home Finance customer service besides the phone. Below we list the best ones, by medium.
Chase Home Finance Customer Help Desk / Web Support
Best link to use if looking for a new mortgage from Chase
As a last, sometimes only, resort- Chase Home Finance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chase Home Finance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase Home Finance agent. This phone number is Chase Home Finance's best phone number because 2,652 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-848-9136 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Chase Home Finance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Chase Home Finance has 4 phone numbers. It's not always clear what is the best way to talk to Chase Home Finance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chase Home Finance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chase Home Finance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
