American Airlines Automated Flight Information

Phone Number & Getting a Rep

American Airlines Automated Flight Information number

800-223-5436
Toll-free·Calls Automated Flight Information·See main phone number & contact info
Q:

How do I talk to a human at this American Airlines number?

A:Automated Flight Information to check on current flight, schedule and gate information.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to American Airlines Automated Flight Information?

A:The average hold time is 12 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

All American Airlines customer service contact information

This is the #3 most popular American Airlines phone number out of 6. Click above to go back to the main customer service number and other contact information, including American Airlines email addresses, twitter handles, and live chat options.

More American Airlines Customer Phone Numbers

Customer Service

800-433-7300
Main phone number · Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US · In a few words, please tell me what you are calling about. (Respond to the question.)

Business Extra Program

800-433-1790
Toll-free · Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT · Press 2. For the Business Extra Program · Meeting Services Desk - Book or change booking, meetings, or conference booking, press 1. For questions regarding group deposit or block tickets, press 2. For all other questions, press 3.

Baggage Delays

800-535-5225
Toll-free · 24 hours, 7 days · Don't say anything. For help with delayed baggage. ·

AAdvantage

800-882-8880
Toll-free · 24 hours, 7 days · American Airlines AAdvantage customer service, just press 0 at each prompt, ignoring messages. For existing and new reservations. · In a few words, please tell me what you are calling about. (Respond to the question.)

Refunds

918-254-3777
24 hours, 7 days · Press #4, press #4, wait until all the way at the end of the message and then you have the option to press #0 to get a Refund rep. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this American Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Automated Flight Information to check on current flight, schedule and gate information.
Here is how our research team describes the way the American Airlines phone system greets you: When possible, we will use your telephone number to check your booking. Or in a few words, please tell me what you are calling about. (Respond to the question.)

What are the hours and when should I call?

American Airlines operates the call center for this 800-223-5436 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 61 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Airlines is Wednesday. The most busy day to call is Tuesday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 61 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call American Airlines is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Airlines staffs the call center well on Wednesday.

Why call this American Airlines number?

Below is a sample of recent calls to American Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 29s , Sep 18, 2024 8:36 AM
: ""
- From a call lasting 1m 23s , Aug 20, 2024 8:54 PM
Flight information inquiry: "Could you please check the flight info for Dallas to Atlanta?"
- From a call lasting 4m 3s , Jul 21, 2024 1:39 PM
: ""
- From a call lasting 34s , Jul 10, 2024 3:45 PM
Flight rescheduling: "Check another flight, reschedule for tomorrow."
- From a call lasting 4m 18s , Jul 8, 2024 9:20 PM

Calling this American Airlines Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 18, 2023

Calling an airline can be time-consuming because this type of company is always busy helping customers. Not only do people call to plan flights, but travelers may need to make special arrangements if they have a disability or are traveling with young children. Delayed or lost baggage may be another reason for calling the 800-223-5436 customer service number at American Airlines

I'm interested in traveling to the West Coast next year. I called the American Airlines customer service number to see if I could get a better deal by scheduling the flight several months in advance. In the past, I've scheduled flights a few weeks to a month before a trip.

When I called, an interactive voice system greeted me and told me I could use the American Airlines app or go to American Airlines.com for faster service if I needed to make reservations or change travel plans. The system then thanked me again for calling. It then stated that by going to AA.com, I could handle trip management tasks such as adding a carry-on bag or requesting wheelchair service.

The voice called me by my first name and said it matched my phone number to my AA Advantage account. Then, it asked me if I was calling about today's flight status and, if not, for what date. I told it I wanted to inquire about scheduling an April flight to San Diego.

The system began asking me several questions about arrival and departure times. My response was, "I don't know." Then, it shared some departure times. It asked if I needed more flight times, and I said, "Yes," but I was hoping that would get me to an agent. The system said it would transfer me to someone who could give me flight details.

A different automated voice told me to listen carefully because menu options had changed, and all representatives were assisting other callers. The system said rather than waiting on hold, someone could call me back within 26-35 minutes, and I would not lose my place in line. It told me to press one for a callback, or I could schedule it another time. There was also an option to press to hear an explanation of a callback. After listening to the automated system, I decided to call back later at a better time for me.

I was disappointed because I couldn't speak to an agent on this call, but I wasn't surprised. I've called this airline for assistance in the past, and I can't remember when I didn't have to wait for a callback. I already have the airline's app and know how to go to the website, but sometimes, I have questions that an agent could answer better.

If I can speak to a human, that's what I prefer. I don't need to spend over four minutes trying to communicate with a machine, which was my frustration with this call. In my opinion, setting up the voice response system to offer a callback option near the beginning of a call shouldn't be that difficult.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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