American Airlines Business Extra Program

Phone Number & Getting a Rep

American Airlines Business Extra Program number

800-433-1790
Toll-free·Calls Business Extra Program·See main phone number & contact info
Q:

How do I talk to a human at this American Airlines number?

A:Press 2. For the Business Extra Program
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT. The least busy day is Saturday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to American Airlines Business Extra Program?

A:The average hold time is 38 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

All American Airlines customer service contact information

This is the #2 most popular American Airlines phone number out of 6. Click above to go back to the main customer service number and other contact information, including American Airlines email addresses, twitter handles, and live chat options.

More American Airlines Customer Phone Numbers

Customer Service

800-433-7300
Main phone number · Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US · In a few words, please tell me what you are calling about. (Respond to the question.)

Automated Flight Information

800-223-5436
Toll-free · 24 hours, 7 days · Automated Flight Information to check on current flight, schedule and gate information. · When possible, we will use your telephone number to check your booking. Or in a few words, please tell me what you are calling about. (Respond to the question.)

Baggage Delays

800-535-5225
Toll-free · 24 hours, 7 days · Don't say anything. For help with delayed baggage. ·

AAdvantage

800-882-8880
Toll-free · 24 hours, 7 days · American Airlines AAdvantage customer service, just press 0 at each prompt, ignoring messages. For existing and new reservations. · In a few words, please tell me what you are calling about. (Respond to the question.)

Refunds

918-254-3777
24 hours, 7 days · Press #4, press #4, wait until all the way at the end of the message and then you have the option to press #0 to get a Refund rep. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this American Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2. For the Business Extra Program
Here is how our research team describes the way the American Airlines phone system greets you: Meeting Services Desk - Book or change booking, meetings, or conference booking, press 1. For questions regarding group deposit or block tickets, press 2. For all other questions, press 3.
Below are some clips we've found from American Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the American Airlines meeting services desk. Doing business with American Airlines just got easier. Now you can redeem business extra points online, at business dot a a dot com. It's that simple. Visit business dot a a dot com and book your rewards today. Low fares are also available on our website at a a dot com. This call may be recorded. Please note that ticketing and check baggage charges may apply. Check a a dot com or with your reservation representative for more details. If you're ready to book or make changes to business extra, corporate contract bookings, companion certificates, paper certificates with a star file, meetings or conference discounts, press one. If you have questions regarding your group deposit, and or block space prior to ticketing, press two."
Excerpt from a call with American Airlines
Monday, May 13, 2024 3:13 PM

The first phone menu

"Thank you for calling American Airlines meeting services desk. Your call may be monitored or recorded to ensure high quality service. Advantage business inquiries can be handled via the chat feature available through a a dot com and the American Airlines mobile app. Low fares are also available on our website a a dot com. Please note that ticketing and check baggage charges may apply. Check a a dot com or with your reservation's travel professional for more details.
If you are ready to book or make changes to business extra, corporate contract bookings, companion certificates, paper certificates with a star file, meetings slash conference discount, press one.
If you have questions regarding your group deposit and or block space prior to ticketing, press two."
Excerpt from a call with American Airlines
Friday, August 30, 2024 7:56 PM

What are the hours and when should I call?

American Airlines operates the call center for this 800-433-1790 phone number Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Airlines is Saturday. The most busy day to call is Friday, which averages 375% more phone calls by comparison. Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call American Airlines is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that American Airlines staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this American Airlines number?

Below is a sample of recent calls to American Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 6s , Aug 30, 2024 7:56 PM
: ""
- From a call lasting 2m 2s , Aug 30, 2024 7:54 PM
: ""
- From a call lasting 7m 44s , Aug 7, 2024 2:21 AM
Lost luggage report: "I lost my luggage after flying from Miami to Hartford and don't know where to report it."
- From a call lasting 18m 12s , May 13, 2024 3:13 PM

Calling this American Airlines Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 26, 2023

Calling this number works for the time being, but isn't going to last for much longer. It's used as American Airlines' loyalty program for small businesses, known as Business Extra. However, American Airlines has announced that this program will be phased out as of January 2024, and it's no longer accepting new members.

The automated system makes no effort to tell you this when you call, however. In fact, when calling, there's no indication that you've reached a specific section of American Airlines' phone system at all. It simply says you've reached American Airlines and presents the automated system's options.

You can ask for assistance with ticketing, changing a reservation or wait on the line for any other concerns. As I didn't have a reservation and wasn't planning to make one, I opted to wait on the line to see if I could reach a representative.

I was connected to an agent within 2 minutes, and they asked how they could assist me. I asked how long I had to make a qualifying flight with American Airlines before my miles would expire, as I knew that American Airlines miles do expire and I wanted to be sure that mine wouldn't be in danger of expiring anytime soon. He said he didn't handle miles and didn't want to give me wrong information, so he would transfer me to another department that could give me an answer that would definitely be accurate.

As this didn't apply to this department, I ended the call there after he transferred me to another area. My experience showed that the customer representatives at American genuinely care about giving correct information, and this is not a catch-all spot for customer service. This number is strictly for a specific part of AA's customer service, which means it likely won't last very long with this service ending in January 2024.

I thought wait times were easy and the representative was both honest and friendly, which made the call a pleasant experience. The number doesn't have any chokepoints that block access, but it also can't be used effectively by people with other needs. If your needs don't fall into the business category, all you'll get is a transfer to a different department that can help.

Because this department will be defunct as of January 2024, I cannot recommend using this number. It provided great service at the time of my call, but that likely won't continue once this department is discontinued.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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