A:Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.Our free phone can also navigate phone menus to get a live human at Ameren UE for you.
Q:
Does Ameren UE offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 7 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ameren UE below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ameren UE phone number to document the phone system.
Here is how our research team describes the way the Ameren UE phone system greets you: For gas leak emergencies, press #. To get started, please say or enter your phone number or say, "I'm a new customer," or press 1. If you are an existing customer and want to use your account number, say "Account number" or press 2. To speak to a representative, say "Representative."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.
Below are some clips we've found from Ameren UE's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"Amherst If you suspect a gas leak or smell gas, say emergency or press pound.
Otherwise, I used your phone number to pull up your account.
For security, I have that your service address starts with one zero one."
Excerpt from a call with Ameren UE
Thursday, October 3, 2024 3:43 PM
They may need the phone number on your account
"Ameren. If you suspect a gas leak or smell gas, say emergency or press pound.
Otherwise, to get started, what's the phone number on your account?"
Excerpt from a call with Ameren UE
Saturday, March 2, 2024 7:19 PM
They may ask you to say or enter information
"If you're a new customer and don't have an account yet, say, I'm a new customer.
Or press one. Or if you're a current customer and know your account number, you can say use my account number or press two."
Excerpt from a call with Ameren UE
Monday, March 11, 2024 3:27 PM
The first phone menu
"Ameren.
Otherwise, I used your phone numb Sorry.
If your service address starts with one zero one, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Ameren UE
Thursday, November 7, 2024 12:16 AM
What are the hours and when should I call?
Ameren UE operates the call center for this 800-552-7583 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ameren UE call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ameren UE phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ameren UE staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ameren UE is Friday.The most busy day to call is Monday, which averages 78% more phone calls by comparison.Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Ameren UE is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ameren UE staffs the call center well on Friday.
I just moved to a new home and need to set up a service with Ameren. I looked at their website, but I didn't want to set up my gas service incorrectly so I figured that the best thing to do would be to call them directly to set up my new service. I wasn't sure how their service would be, because while some situations with gas can be an emergency, a simple setup would not be so I thought I might get stuck waiting.
When I called, a voice said, "Ameren. If you suspect a gas leak or smell gas, say emergency or press pound. Otherwise, to get started, what’s the phone number on your account or say, 'I’m a new customer.'" I said that I was a new customer and then it asked me a follow-up question, "Okay, welcome to Ameren, have you ever been a customer before?"
After I said no, it asked me, "Alright, what can I help you with this morning?" I told it that I needed to set up an account and then it repeated it back to me again. At this point, the process seemed a bit repetitive, but I was able to get through it fast enough that it wasn't a big deal.
It then took me to a hold line and another automated message let me know what zipcodes currently have outages. It asked me to hold and said it would be about a minute, and it was accurate. All and all it wasn't too long, and a customer service representative named Rizzy answered the phone and was very polite. She helped me finish up my setup and I hung up quite satisfied with the service.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Ameren UE
If you have time to do a bit of reading before you call Ameren UE, we recommend you read over some of our problem-specific articles.
Ameren UE is a leading American utility company primarily serving customers in Illinois and Missouri. With a rich history, Ameren UE is dedicated to providing safe, reliable, and affordable energy to homes and businesses. As a regulated energy provider, Ameren UE delivers electricity and natural gas through a vast infrastructure, ensuring a resilient power grid for its customers. Its services include power generation, transmission, and distribution, as well as energy transmission and wholesale energy operations. Ameren UE is committed to sustainable practices and offers various energy efficiency programs to help customers optimize energy consumption and reduce their carbon footprint. With a focus on customer satisfaction and community engagement, Ameren UE strives to be a trusted energy partner for the communities it serves.
Ameren UE is located in St. Louis, Missouri. As a leading energy company, our headquarters are nestled in the heart of downtown St. Louis. This strategic location allows us to efficiently serve customers across Missouri, Illinois, and beyond. With more than a century of history in the region, Ameren UE has deep roots in the community, supporting local initiatives and investing in infrastructure to meet the energy needs of our customers. Our centralized location enables us to manage a vast network of power plants, transmission lines, and distribution systems, ensuring reliable and affordable energy delivery. Whether you're a residential, commercial, or industrial customer, Ameren UE is committed to providing exceptional service from our St. Louis home.
Yes, there is an app available for managing your Ameren UE account. The Ameren UE mobile app offers a convenient and user-friendly way to access and manage your account anytime, anywhere. With this app, you can easily view your energy usage, pay bills, set up autopay, report an outage, and update your contact information. You can also receive personalized alerts and notifications for important updates or energy-saving suggestions. The app provides real-time information, allowing you to track your energy usage and make smarter decisions to manage your energy consumption. Download the Ameren UE app from the App Store or Google Play Store, and take control of your account with the convenience of mobile technology.
Click the link above to get answers to just about any Ameren UE customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ameren UE, and their purpose. Are any of these similar to the reason you are trying to call?
Help with records: "I need your help with the records."
- From a call lasting 21m 38s , Dec 13, 2024 3:21 PM
Reporting power line issue: "I noticed a glowing light, like a flash glowing on the power line."
- From a call lasting 9m 56s , Nov 7, 2024 12:16 AM
Issue with backyard work: "I've got a big sinkhole for where they put the new line in, and they ran over my pop up valve on my drain."
- From a call lasting 10m 32s , Oct 17, 2024 8:34 PM
Inquiry about bill balance: "Okay. How much do I owe?"
- From a call lasting 2m 53s , Oct 17, 2024 7:31 AM
Information about why customers call Ameren UE is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ameren UE provides this option.
As a last, sometimes only, resort- Ameren UE customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ameren UE's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ameren UE agent. This phone number is Ameren UE's best phone number because 25,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-552-7583 include Meter reading or issue, Lower my bill, Setup service, Change or cancel service, Service issue and other customer service issues. The Ameren UE call center that you call into has employees from Sioux Falls, SD / Mexico and is open Mon-Fri 7am-7pm ET according to customers. In total, Ameren UE has 1 phone number. It's not always clear what is the best way to talk to Ameren UE representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ameren UE. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ameren UE. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
