Alabama Division of Motor Vehicle (DMV/RMV) Customer Service

Phone Number & Contact Info

Alabama Division of Motor Vehicle (DMV/RMV)'s Best Phone Number

334-242-9000
Calls Customer Service·Most popular Alabama Division of Motor Vehicle (DMV/RMV) number
Q:

How do I talk to a live human at Alabama Division of Motor Vehicle (DMV/RMV)?

A:Press 0.
Q:

Does Alabama Division of Motor Vehicle (DMV/RMV) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Alabama Division of Motor Vehicle (DMV/RMV) phone number to document the phone system.
Here is how our research team describes the way the Alabama Division of Motor Vehicle (DMV/RMV) phone system greets you: Driver's license, accident reports, driver records CDLs, press 1. Liability insurance, vehicle records, registration, press 2. Commercial vehicle license, registration, IRP, or ISA, press 3. Vehicle titles or inspections, press 4. Dealer or dismantler license, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Alabama Division of Motor Vehicle (DMV/RMV) operates the call center for this 334-242-9000 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alabama Division of Motor Vehicle (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alabama Division of Motor Vehicle (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Alabama Division of Motor Vehicle (DMV/RMV) is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Alabama Division of Motor Vehicle (DMV/RMV)

In summation, the best day to call Alabama Division of Motor Vehicle (DMV/RMV) is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Alabama Division of Motor Vehicle (DMV/RMV) staffs the call center well on Tuesday.

Calling this Alabama Division of Motor Vehicle (DMV/RMV) Customer Number

Christian Allen is the editor / author responsible for this content.
Aug 18, 2023

When calling the Alabama Division of Motor Vehicles, it's clear that Alabama would rather have customers call their local offices for assistance and not the main office. First, it's important to remember that this number is only meant to handle questions related to vehicle titles and registrations, insurance or driver records. The automated system does have a choice for driver's license questions, but if you select it, you'll be taken to an automated message providing you with the number for the licensing department.

To get any assistance, you'll need to select option 2 for registrations. However, even this leads to only basic assistance. When I connected with a representative, I told her that I had just purchased a vehicle in Alabama and would need to register it in the state in the near future, and I asked her what I needed to do to do that. However, instead of offering any details, she only asked me what county I lived in.

I told her I lived in Shelby County, and she told me that she would provide me with the number for Shelby County's office, as they would need to be the ones I'd have to speak to in order to get my vehicle registered. She provided 205-670-6836 as the number, which is an accurate phone number for Shelby County's DMV. She then hung up, as there was nothing more she could do to assist me.

Overall, I thought this was probably the most basic amount of service that I could have received from this number. I understand that Alabama would prefer to send customers to their local county offices rather than the main office, but the information I got was so simplistic that it honestly would have been easier to have an automated message for this type of question rather than having me make a connection with a customer service representative.

To the representative's credit, I found her helpful, as she didn't have to provide the number for Shelby County's DMV but did so without hesitation. It seemed like she genuinely wanted to provide more assistance but couldn't because of the restrictions in place on what kind of assistance she could offer.

Based on this interaction, I would not call the Alabama DMV if I were in need of assistance, as it seems like this number is not set up to offer anything more than a way to get connected to another department. Perhaps it offers better service for other problems, but for my situation, I didn't receive very effective help.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Alabama Division of Motor Vehicle (DMV/RMV)

If you have time to do a bit of reading before you call Alabama Division of Motor Vehicle (DMV/RMV), we recommend you read over some of our problem-specific articles.

How do I renew my driver's license?

To renew your driver's license in Alabama, you can either visit a driver license exam office in person or utilize the online renewal option if eligible. You will need to provide proof of identification, residency, and payment for the renewal fee. It is important to ensure that your license is renewed before the expiration date to avoid any penalties or driving restrictions. Follow the instructions provided by the Alabama Division of Motor Vehicle (DMV/RMV) to successfully renew your driver's license.

What are the acceptable methods of payment for DMV transactions?

The Alabama Division of Motor Vehicle (DMV/RMV) provides multiple convenient methods of payment for DMV transactions. Acceptable payment methods include cash, check, money order, credit card, and debit card. It is important to note that specific transactions may have limitations on payment methods, so it is recommended to check beforehand. Cash payments are accepted at all DMV offices, while checks and money orders are also viable options. Moreover, credit cards and debit cards, such as Visa, MasterCard, and Discover, are widely accepted for payment both online and in person. These various payment options ensure flexibility and convenience for individuals seeking DMV services in Alabama.

What are the requirements for getting a motorcycle license?

To obtain a motorcycle license in Alabama, certain requirements must be fulfilled. Firstly, an applicant must be at least 16 years old and hold a valid Class D driver's license. If under 18, parental consent is necessary. Individuals are then required to pass a written knowledge test and a road skills test, which can be waived if the person has completed an Alabama Motorcycle Safety Course. Additionally, applicants must provide proof of identity, residency, and social security number. A fee is also applicable. It is essential to note that wearing helmets is mandatory for all riders in Alabama. The Alabama Division of Motor Vehicle (DMV/RMV) ensures that these obligations are met to promote safe motorcycle operation within the state.

Top Alabama Division of Motor Vehicle (DMV/RMV) customer service problems

Click the link above to get answers to just about any Alabama Division of Motor Vehicle (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Alabama Division of Motor Vehicle (DMV/RMV) is extracted from issues that customers have reported to GetHuman.
Alabama Division of Motor Vehicle (DMV/RMV) issues reported to GetHuman

More Alabama Division of Motor Vehicle (DMV/RMV) Customer Service Contacts

There are of course other ways to contact Alabama Division of Motor Vehicle (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

Alabama Division of Motor Vehicle (DMV/RMV) Customer Help Desk / Web Support

revenue.alabama.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Alabama Division of Motor Vehicle (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Alabama Division of Motor Vehicle (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alabama Division of Motor Vehicle (DMV/RMV) agent. This phone number is Alabama Division of Motor Vehicle (DMV/RMV)'s best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 334-242-9000 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Alabama Division of Motor Vehicle (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Alabama Division of Motor Vehicle (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Alabama Division of Motor Vehicle (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Alabama Division of Motor Vehicle (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alabama Division of Motor Vehicle (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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